Glossary of terms

📅 Calendar Event

Automated announcements triggered by user profile dates:

• Birthday

• Work Anniversary

• New Hire

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📺 Channel

A playlist made up of individual content blocks called steps. Channels can display:

• Performance metrics

• Celebrations (like Newsflashes)

• Messaging (like Posts)

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🧑‍💻 Huddle

A personal dashboard for each user. Displays:

• Upcoming birthdays & work anniversaries

• Newsflashes

• Direct messages

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📈 Metric

The foundation of performance tracking in Hoopla. Metrics measure KPIs like:

• Calls made

• Sales closed

• Meetings held

🔑 Note: Metrics are the only way to bring data into Hoopla.

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🔗 Metric Mapping

Connects a Hoopla metric name with a specific data source. Enables automated updates.

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🎯 Metric Step

A step in a Channel that displays a metric’s progress toward a goal.

Formats include:

• Number

• Progress Bar

• Gauge

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🎉 Newsflash

Celebratory alert triggered by a metric achievement.

Can include:

• Sound

• Custom images

• Personalized video

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📊 Performance Console

A user or team dashboard showing:

• Monthly/Quarterly performance graphs

• Work anniversaries

• Accumulated points

• Trophy case

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📢 Post (Channel)

A messaging step within a Channel.

Choose from 5 templates to display general messages that stay in the playlist.

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✉️ Post (Huddle)

Messages shown in the Huddle screen.

These messages can be:

• Sent directly to a user

• Sent as a Newsflash to a Channel

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🪜 Step

Any individual content block within a Channel.

Examples:

• Metric Step

• Newsflash

• Post

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🔀 Shuffle

Rotates tagged assets (images, videos, etc.) randomly when the step appears in a Channel.

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🏷️ Tag

A label or folder used to organize assets (images, videos, etc.) into groups.

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🎬 Transition

A visual slide between steps. Transitions can be:

• A fade (standard)

• An image or video with sound

Players can upload personal YouTube or video clips to their profile for use in Newsflashes.

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👀 Watcher

A user with view-only access to Hoopla content.

• Not included in Leaderboards

• Can access content via the app or website

• Typically an Admin, Manager, or Fan

Related articles

• What are metrics in Hoopla? Understand how metrics track your KPIs, the user, team and generic values they store, and how they power leaderboards and newsflashes.
• What are Watchers in Hoopla? Understand how Watchers can view leaderboards and newsflashes, and get notifications, without appearing in rankings or triggering them.