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Fix stretched Toolkit UI on high-resolution Windows screens

Fix a stretched or distorted Toolkit interface on a 4K Windows display by changing its high DPI scaling settings.

KB-00997 steps Last verified

If the Displai Toolkit interface appears stretched, distorted, or improperly scaled on your Windows computer with a 4K or other high-resolution display, Windows DPI scaling settings may be interfering with the Toolkit’s native display handling.

  1. Locate the Displai Toolkit executable file on your computer.
  2. Right-click the Toolkit executable and select Properties.
  3. Click the Compatibility tab.
  4. Check the box labeled Override high DPI scaling behavior.
  5. Under Scaling performed by, select System (Enhanced) from the dropdown menu.
  6. Click OK to save your changes.
  7. Restart Displai Toolkit.

Open the Toolkit interface and confirm that buttons, text, and UI elements now appear at the correct size and are no longer stretched or distorted.

If the UI still appears incorrectly after following these steps, try restarting your computer to ensure Windows applies the new compatibility settings. If the issue persists, contact support and include your Windows version, display resolution, and a screenshot of the Toolkit interface.

Still having trouble?

Text the 24/7 line or email support.