Connectivity and troubleshooting

12 articles in this topic.

• Change your ScreenRay’s WiFi connection Connect your ScreenRay to a different WiFi network through setup mode, or ask support to swap the network credentials for you.
• Connect your ScreenRay to the internet Connect your ScreenRay over Wi-Fi or Ethernet and set up the MAC, port and domain whitelisting your network may require.
• How do I change my Displai device’s WiFi? Move your Displai device to a new WiFi network using automatic setup mode or by asking support to update it for you.
• How do I connect my screen to internet? Get your screen online with the network, MAC address, port and domain whitelisting settings your Displai device needs.
• Proof of Publish and Proof of Playback Read the publishing status and playback alerts for your screens in the Dashboard, and fix screens stuck on Publishing or Publish pending.
• Restart your ScreenRay device Power cycle your ScreenRay to fix content that won’t load or to restore its internet connection.
• Troubleshoot “No Signal” on your screen Fix a screen that shows No Signal by power cycling your Displai device, reconnecting it, and choosing the right HDMI input.
• Troubleshoot Displai screen connectivity issues Get an offline Displai screen back online by power cycling your ScreenRay and checking Wi-Fi, playlists, and billing.
• Troubleshooting 101 Fix most Displai device connection problems with a few quick checks, and see how your devices handle Wi-Fi network changes.
• Troubleshooting 101 and best practices Keep your ScreenRay running smoothly with setup, networking, and best-practice tips, plus steps to try if basic fixes fail.
• What does it mean when my screen shows “Offline” in the Dashboard? Understand what an Offline status means for your screen and bring it back online by checking power and internet, then restarting.
• WiFi network requirements for ScreenRay devices Check whether your Wi-Fi network will work with a ScreenRay before you connect, and what to use if it’s hidden or WPA-Enterprise.