What does it mean when my screen shows "Offline" in the Dashboard?

When to use this

Use this article when your screen appears as “Offline” in the Displai Dashboard. An offline screen cannot receive new content updates and may display stale or cached content.

Steps

1. Check if the screen is powered on. Look for the blue power indicator light on your device.
2. Verify the internet connection. Confirm the Ethernet cable is plugged in or that the WiFi network is available and functioning.
3. Restart the screen by disconnecting and reconnecting the power adapter while leaving the screen plugged into the display.
4. Wait for the blue power indicator light to turn off and back on as the device restarts.
5. Confirm the screen reconnects to the internet automatically. If a familiar WiFi network or Ethernet connection is available, the screen should come back online.

Verify

• The screen status changes from “Offline” to “Online” in your Displai Dashboard.
• New content published to the screen appears immediately.
• Time-sensitive content like weather, calendars, and news feeds display current information.

If it doesn’t work

If your screen doesn’t reconnect automatically after restart:

• WiFi network changed: The screen will enter setup mode and display on-screen instructions to connect to a new WiFi network.
• Persistent offline status: The screen may have lost its network credentials or encountered a hardware issue. Contact support for assistance.

Note

Offline screens continue to display cached content until restarted, but videos may fail to play and data-driven content becomes increasingly outdated. Offline screens also cannot receive software updates.

Related articles

• Troubleshoot Displai screen connectivity issues Get an offline Displai screen back online by power cycling your ScreenRay and checking Wi-Fi, playlists, and billing.
• Restart your ScreenRay device Power cycle your ScreenRay to fix content that won’t load or to restore its internet connection.
• Change your ScreenRay’s WiFi connection Connect your ScreenRay to a different WiFi network through setup mode, or ask support to swap the network credentials for you.

• Contact support if the screen remains offline after following these steps