Add user or TV display licenses in Hoopla

When to use this

Use this article when you need to add more user seats or TV display licenses to your existing Hoopla subscription. This applies to self-service subscription plans that support adding licenses directly from the web app.

Steps

1. In the Hoopla web app, click your profile photo in the upper-right corner and select Settings.
2. Scroll to the Subscription section.
3. If your plan supports it, you will see Add Licenses links for User licenses, TV Display licenses, or both.
4. Click Add Licenses for the license type you want to increase.
5. Adjust the quantity in the Count box. Note that the prices displayed are prorated based on your current billing cycle.
6. Click Next.
7. Check the box next to “I have read and accept the Terms of Use.”
8. Click Purchase.

Verify

Your new licenses are available immediately. You can confirm the updated license count in the Subscription section of Settings.

If it doesn’t work

• You don’t see “Add Licenses” links: Your subscription plan may not support self-service license additions. Contact your account manager or Displai billing to upgrade your plan or add licenses manually.
• You see an error during purchase: Verify that your payment method on file is current. If the issue persists, contact Displai support.
• Prorated pricing looks incorrect: The system calculates prorated charges based on the remaining days in your billing cycle. If you have questions about the amount, contact Displai billing for a breakdown.

Related articles

• View or edit billing information in Hoopla Open your subscription details from Settings to view invoices and update your billing contact or payment method.
• Upgrade to Hoopla Enterprise features Contact your account executive or support to add Enterprise-tier features to your existing Hoopla Standard account.
• Update billing or cancel your Hoopla subscription Contact your Customer Success Manager to update billing details, change renewal settings, or cancel your subscription.

• Contact your account manager for plan upgrades or bulk license changes