Display Olo Order Status on your screens

When to use this

Use this guide if you operate a restaurant with an Olo online ordering system and want to display customer order statuses—such as “In Progress,” “Ready,” or “Completed”—on your Displai screens in real time. This integration helps customers track their orders visually while waiting.

Steps

1. Request access to the Olo Order Status app Email support@displai.ai to request the Olo Order Status app be added to your account. It is free and included with your plan.

2. Wait for the activation email You will receive an email from activations@displai.ai with setup instructions. This email includes links to create an Olo webhook and identify your Olo location ID.

3. Create an Olo webhook Follow the Olo webhook creation guide to configure a webhook that sends order events to Displai.

4. Retrieve your Olo location ID Follow the Olo location ID guide to locate your vendor/location ID.

5. Send your location ID to Displai Reply to the activation email or email support@displai.ai with your Olo location ID to complete the integration.

6. Open the Olo Order Status app in your Dashboard Navigate to Library > Create and select Olo Order Status from the app list.

7. Name the app instance Enter a name in the “Name” field to identify this app in your library (e.g., “Downtown Location Orders”).

8. Connect to Olo Click Connect to Olo and log in to your Olo account to authorize the integration. Once connected, the button changes to Disconnect.

9. Select your restaurant location Use the “Select restaurant” drop-down to choose the integrated Olo location for this screen.

10. Configure display settings Set the following options based on your preferences:

    • Duration to display order status: How long completed, canceled, or picked-up orders remain visible (in minutes).
    • Update frequency: How often the screen refreshes (in seconds).
    • Number of orders to display: Maximum orders shown at once.
    • Order display layout: Single column, multiple columns, or columns grouped by status.
    • Orders order: Sort by order number, status, or estimated time.
    • Order data fields: Check the boxes for Order Name, Order Status, Order Number, and/or Estimated Time to display those fields.
    • Order status details: Select which statuses to show (e.g., Scheduled, Pending Manual Fire). If “Scheduled” is checked, choose whether to display orders for today or the next 24 hours.
    • Short order number: Toggle on to display only the last two digits of order numbers.
    • Font size: Choose small, medium, or large.
    • Auto scrolling: Choose slow, medium, fast, or no scrolling.

11. Customize branding (optional)

    • Header text: Add a title (up to 24 characters) at the top of the screen.
    • Image: Upload a .jpg, .png, or .jpeg background image. Toggle Animations on to make the image move.
    • Layout: Flip the order listing or keep it in the default position.
    • Footnote: Add custom text at the bottom (up to 340 characters) and choose a footnote font size.
    • Theme: Select or create a color theme for the text and background. Use the pen icon to edit, the tiles icon to browse themes, or the plus icon to create a custom theme.

12. Set playlist duration If you are adding this app to a playlist with other content, set the Duration field to control how long the order status screen displays before rotating to the next item.

13. Preview and save Review the preview pane to confirm the layout and settings, then click Save.

14. Add to a playlist Create a new playlist or edit an existing one and add your Olo Order Status app.

15. Publish to your screen Assign and publish the playlist to your Displai screen.

Verify

• Orders from Olo should appear on your screen within the update frequency you configured.
• Confirm that order statuses update in real time as orders progress in Olo.
• Check that completed orders disappear after the duration you set.

If it doesn’t work

• Orders not appearing: Verify the webhook was created correctly in Olo and that you sent the correct location ID to Displai support. Check that your Olo account is connected in the app (the “Disconnect” button should be visible).
• Orders not updating: Confirm the “Update frequency” setting is greater than zero and that your screen is online and paired.
• Olo integration questions: Contact Olo support at https://olosupport.zendesk.com/hc/en-us/requests/new.
• Displai app questions: Contact support@displai.ai.

Related articles

• Create and publish playlists to screens Create a playlist in your Library, add and order presentations, then assign and publish it to your screens.
• Display Olo menus on Displai screens Show real-time Olo restaurant menus on your Displai screens, with pricing and availability updating as you change them in Olo.