Troubleshoot "No Signal" on your screen

When to use this

Your screen displays “No Signal” instead of your Displai content. This means the screen isn’t receiving a presentation from your Displai device. Use this guide to restore the connection.

Steps

1. Check that your Displai device is powered on by looking for a small blue light. If there is no light, confirm the device is plugged into a working power outlet.

2. Identify your device model and power it off using the method below:

   Intel devices (MRA-LNK-100 series): Locate the power button between the power adapter and HDMI plug. If there’s a plastic bumper covering it, use a paperclip to access the small hole. Press and hold the power button until the blue light turns off.

   VivoStick devices (MRA-LNK-200 series): Press the power button to turn off the device.

   Axon and Azulle devices (MRA-LNK-300 series): Press and hold the power button until the blue light turns red.

3. Unplug the device from both the HDMI port and the power outlet.

4. Reconnect the device by plugging it back into the HDMI port.

5. Plug the power adapter back into the power outlet. The blue power indicator light should turn on.

6. Select the correct HDMI input source on your screen. If your device is plugged directly into the screen, cycle through the available HDMI inputs using your screen’s remote or menu buttons.

7. Wait a few moments for your presentation to appear.

Verify

Your screen displays your Displai content and no longer shows “No Signal”. The blue power light on your device remains lit.

If it doesn’t work

If your screen still displays “No Signal” after following all steps:

• Try a different HDMI port on your screen if available.
• Test with a different HDMI cable to rule out cable failure.
• Verify the screen works with another device to confirm the screen itself is functioning.
• Contact support for hardware replacement or advanced troubleshooting.

Related articles

• Restart your ScreenRay device Power cycle your ScreenRay to fix content that won’t load or to restore its internet connection.
• Troubleshooting 101 and best practices Keep your ScreenRay running smoothly with setup, networking, and best-practice tips, plus steps to try if basic fixes fail.
• Troubleshoot Displai screen connectivity issues Get an offline Displai screen back online by power cycling your ScreenRay and checking Wi-Fi, playlists, and billing.
• Supported screens and resolutions for Displai Confirm your TV, monitor, or projector works with Displai: it needs an HDMI port and a supported 16:9 native resolution.