Cancel your Hoopla service

When to use this

Use this article if you’ve decided to discontinue your Hoopla subscription and need to initiate the cancellation process. This covers both the service cancellation and the return of any Hoopla hardware devices.

Steps

1. Email support@displai.ai with your cancellation request.
2. Include your account details and the reason for cancellation in your email.
3. Wait for our team to send you a prepaid FedEx return label for your ScreenRay device(s).
4. Package your hardware securely and attach the prepaid label.
5. Drop off the package at any FedEx location or schedule a pickup.

Verify

You’ll receive a confirmation email once we process your cancellation request. Your service will remain active until the end of your current billing period.

If it doesn’t work

Before canceling, we encourage you to reach out so we can help:

• Email support@displai.ai to discuss alternative plan options that might better fit your needs
• Schedule a call with our Support Team at https://calendly.com/raydiant-customer-advocacy/raydiant-support-call to troubleshoot any technical issues

If you don’t receive your prepaid return label within 2 business days, reply to your original cancellation email or contact support@displai.ai.

Related articles

• Update billing or cancel your Hoopla subscription Contact your Customer Success Manager to update billing details, change renewal settings, or cancel your subscription.
• View or edit billing information in Hoopla Open your subscription details from Settings to view invoices and update your billing contact or payment method.