Turn setup mode on or off in Hoopla

When to use this

Setup mode lets you configure users, metrics, and teams in Hoopla without triggering invitation emails or product notifications. Use setup mode when you’re onboarding a new account and want to complete all configuration before users start receiving emails.

Steps

Check if setup mode is active

1. Log in to your Hoopla account as an admin.
2. Look for a blue information bar at the top of the page indicating setup mode is on.

Send invites to specific users while in setup mode

1. Navigate to Configuration > Users and Teams.
2. Select the user you want to invite.
3. Under Invitation Status, click Send Invite and Enable Emails.
4. That user will receive a welcome email and all subsequent product notifications.

Turn off setup mode

1. Go to Settings.
2. Under Setup Mode, click Turn Off.
3. Confirm you want to turn off setup mode.
4. Welcome emails will be sent to all users you added manually. Users added through a Salesforce integration will not receive an invite.
5. Users who already received invites (via the per-user flow above) will not receive duplicate emails.

Once turned off, setup mode cannot be turned back on.

Verify

After turning off setup mode:

• The blue information bar disappears from the top of the page.
• Users who were added manually receive welcome emails within a few minutes.
• You can no longer see the Setup Mode section in Settings.

If it doesn’t work

• Setup mode won’t turn off: Verify you have admin permissions. If the button is unavailable or grayed out, contact your account owner.
• Users didn’t receive invitation emails: Check that the users were added manually (not via integration) and that their email addresses are correct in Configuration > Users and Teams.
• You turned off setup mode by mistake: Setup mode cannot be re-enabled. If you need help configuring the account after setup mode is disabled, contact support.

Related articles

• What is setup mode Understand how Setup Mode holds back user emails while you configure Hoopla, and what happens when you turn it off.
• Add users manually Add a single user to Hoopla, set their role and team, and see what happens after their invitation email is sent.
• Types of user roles Compare the Admin, Team Admin, Player, and Fan roles in Hoopla.
• Connect Salesforce to Hoopla Connect your Salesforce org to Hoopla, see which permissions it requests, and fix common authorization and data sync problems.