Proof of Publish and Proof of Playback

When to use this

Use this guide to understand the publishing status of your screens in the Displai Dashboard and to troubleshoot publishing or playback errors. This article helps you confirm whether your screens have received new content and identify issues preventing content from displaying correctly.

Steps

Understanding Proof of Publish status indicators

When you publish content to your screens, the Dashboard displays one of three status messages:

1. “Publishing…” Your screen is receiving the new content. This message appears next to online screens immediately after you publish.

2. “Publish received” Your device has acknowledged receipt of the new content but has not yet started playing it.

3. “Published” Your device has successfully started playing the new content.

Monitoring Proof of Playback errors

The Dashboard alerts you to playback issues that occurred within the last hour:

1. Yellow-and-black alert icon An error was caught before the presentation appeared on the screen, so the presentation was skipped.

2. Red-and-white alert icon An error occurred while the presentation was already displaying on the screen.

3. Click the alert icon to see which presentation experienced the issue and when the error happened.

4. Click the presentation name to review and edit it.

Verify

• Check the Dashboard to confirm your screen shows “Published” status.
• Verify that no alert icons appear next to your screens.
• Confirm the content is displaying correctly on the physical screen.

If it doesn’t work

Screen stuck on “Publishing…”

If your screen remains on “Publishing…” status, follow these troubleshooting steps:

1. Verify your Wi-Fi network is working normally by checking if other devices can connect to the same network.

2. Confirm your playlist contains at least one presentation.

3. Review your scheduled content’s play time and verify the time zone setting at the top of your schedule.

4. Restart your device by disconnecting and reconnecting the original power adapter while leaving the device firmly seated in the HDMI port.

5. Check that the device is firmly seated in the screen’s HDMI port and that your TV is set to the correct HDMI input.

6. Test a different HDMI device in the same port to confirm the port works.

7. Try using your device in a different HDMI port.

Screen stuck on “Publish pending”

If your screen shows “Publish pending,” your screen is offline. Once brought back online, the screen will automatically receive the latest publish.

To restart your device:

1. Press and hold the power button until the blue light turns off, then immediately release. If your device has a bumper over the power button, use a pen or paperclip.

2. Unplug the device from HDMI and power.

3. Plug the device back into HDMI.

4. Plug the power back in and confirm the blue power indicator light has turned on.

5. Wait 90 seconds for your device to reconnect to the internet via Wi-Fi or Ethernet.

Playback errors

If you see a playback alert icon but are unsure what is causing the error, contact support and provide:

• The name of the screen
• The time of the error
• The name of the presentation

If you continue to experience issues after performing all troubleshooting steps, contact support for assistance.

Related articles

• What does it mean when my screen shows “Offline” in the Dashboard? Understand what an Offline status means for your screen and bring it back online by checking power and internet, then restarting.
• Troubleshoot Displai screen connectivity issues Get an offline Displai screen back online by power cycling your ScreenRay and checking Wi-Fi, playlists, and billing.
• Restart your ScreenRay device Power cycle your ScreenRay to fix content that won’t load or to restore its internet connection.
• Troubleshoot “No Signal” on your screen Fix a screen that shows No Signal by power cycling your Displai device, reconnecting it, and choosing the right HDMI input.