How-to · Hoopla
Update billing or cancel your Hoopla subscription
Contact your Customer Success Manager to update billing details, change renewal settings, or cancel your subscription.
When to use this
Section titled “When to use this”Use this article when you need to make changes to your Hoopla subscription, including updating billing information, modifying renewal settings, or canceling your subscription. All subscription changes must be handled by your Customer Success Manager.
- Contact your Customer Success Manager using one of these methods:
- Call (877) DISPLAI
- Email support@displai.ai
- Describe the changes you need (billing updates, cancellation, or renewal settings).
- Your Customer Success Manager will process your request and confirm the changes.
Verify
Section titled “Verify”You will receive confirmation from your Customer Success Manager once your subscription changes have been processed.
If it doesn’t work
Section titled “If it doesn’t work”If you do not receive a response within one business day, follow up using the same contact method or try the alternate contact option.
Related articles
Section titled “Related articles”- View or edit billing information in Hoopla Open your subscription details from Settings to view invoices and update your billing contact or payment method.
- Cancel your Hoopla service Request cancellation of your Hoopla subscription by email and return your ScreenRay hardware with a prepaid FedEx label.
Still having trouble?
Email our support team.