Add custom content to your Hoopla TV channel

🖼️ Add Custom Content in Hoopla

Make your Hoopla TV Channel reflect your company’s culture by adding Custom Content. This is a great way to personalize your channel and boost engagement among viewers.

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📥 How to Upload Custom Images or Videos

You can upload your own files while configuring a channel lineup.

👉 Steps to Add Custom Content:

1. In Channel Configuration, click on a step in your Lineup.

2. In the right panel, click the thumbnail of either the Transition or Background—depending on what you want to customize.

3. In the modal that appears, click Upload Custom in the bottom-left corner.

4. Choose the file you’d like to upload from your computer.

💡 Hot Tip: Upload custom marketing slides or internal announcements as image files, then use them in an Image step for a polished, on-brand message.

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🏷️ Tagging and Organizing Custom Files

Once your custom file is uploaded, it will be automatically labeled with the “Custom” tag.

To Add Custom Tags:

• After uploading, go to the Tags section in the content modal.

• Click into the “Add tags” field and type your tag name.

• Click the ➕ Plus icon to save the tag.

• Your custom tag will appear in the top-left tag list, and can now be used to filter or organize content.

✨ You can also add or update custom tags at any time by selecting a custom file and using the Add Tag option.

🔒 Note: Custom tags can only be added to Custom Content, not built-in assets.

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📁 File Requirements

Content Type	Supported Formats	Recommended Specs
Images	.jpeg, .png, .gif	16:9 aspect ratio, 1280×720 resolution
Videos	.mp4	16:9 aspect ratio, 1280×720 resolution, under 200 MB

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🔍 How to View All Custom Files

To see all your uploaded content:

• Open the content modal.

• Use the filter option and select “Custom” to view your uploads.

Related articles

• Custom content file formats and libraries Check the image, video, and profile picture formats and recommended sizes Hoopla accepts for custom content.
• Manage assets and tags in Hoopla Use Content Management to bulk-delete or tag your custom images and videos, and to rename, create or delete tags.
• Access content management in Hoopla Open Content Management to create tags and upload or copy the media assets that display on your screens.