Account and billing

10 articles in this topic.

• Add user or TV display licenses in Hoopla Buy more user seats or TV display licenses from Settings, if your self-service subscription plan supports it.
• Cancel your Hoopla service Request cancellation of your Hoopla subscription by email and return your ScreenRay hardware with a prepaid FedEx label.
• Grant temporary account access to support Turn on Remote Assistance to give support read-only or full access to your account for a set time, and turn it off whenever you want.
• How 2-Step Verification protects your Hoopla account Understand how 2-Step Verification adds an SMS security code to your login, how Enterprise admins can enforce it, and where it’s available.
• Manage your account settings in Hoopla Update your name, email and password, and turn on two-step verification, offline device alerts and remote assistance from your Account page.
• Set up automatic logout for inactive Hoopla users Sign out inactive web app users automatically after a timeout you choose, adding a layer of security to your account.
• Update billing or cancel your Hoopla subscription Contact your Customer Success Manager to update billing details, change renewal settings, or cancel your subscription.
• Upgrade to Hoopla Enterprise features Contact your account executive or support to add Enterprise-tier features to your existing Hoopla Standard account.
• View or edit billing information in Hoopla Open your subscription details from Settings to view invoices and update your billing contact or payment method.
• What features are included with Hoopla Enterprise? Review the multi-user, role, and shared domain features in Hoopla Enterprise and how to invite and manage users.