Set up a standalone Visitor InSight camera

When to use this

Use these instructions when you’re installing a Visitor InSight camera for traffic analytics (people count, face count, and dwell time detection). This applies to standalone camera installations using the HikVision IP camera provided by Displai.

Steps

Physical installation

1. Use the Allen key to unscrew the three bolts holding the camera cap.
2. Use the Phillips screwdriver to loosen the bolt on the lens axis, then rotate the lens to the desired angle.
3. Firmly grip the lens head and rotate it to the angle you need.
4. Use the drill template (included in the camera box) to drill three mounting holes where you’ll install the camera.
5. Use the Phillips screwdriver and three mounting bolts (included in the camera box) to secure the camera to the mounting surface.

Network connection

6. Connect the PoE switch to your main network router using an Ethernet cable.
7. Connect the camera to the PoE switch using an Ethernet cable.
8. Connect the NUC computer to either the PoE switch or your main network router using an Ethernet cable. (Any of the three network topologies shown in the original documentation will work).

Camera activation

9. Wait 2–3 minutes, then log in to your network router’s administration interface.
10. Look in the “Attached devices” list for a new device with IP address 192.168.1.64 (or the next available IP if .64 is taken).
11. If IP 192.168.1.64 is already in use, temporarily disconnect or turn off the device using that address so you can access the new camera.

Camera configuration

12. Open a web browser and navigate to the camera’s IP address (for example, type 192.168.1.64 in the address bar).
13. On first access, the HikVision Video Management System will prompt you to create a username and password. Important: Do not use special characters like !@#$%^&* in your credentials. Save these credentials—you’ll need them in later steps.
14. After logging in, click Configuration in the navigation.
15. Configure the Main stream settings as follows:
    • Video Type: Video Stream
    • Resolution: 1920 × 1080
    • Bitrate Type: Variable
    • Video Quality: Medium
    • Frame Rate: 25fps
    • Max Bitrate: 4096 Kbps
16. Configure the Sub-stream settings as follows:
    • Video Type: Video Stream
    • Resolution: 704 × 576
    • Bitrate Type: Variable
    • Video Quality: Medium
    • Frame Rate: 25fps
    • Max Bitrate: 1024 Kbps

Change the camera IP (if needed)

17. Skip this section unless IP address 192.168.1.64 is already in use on your network, or you’re installing multiple cameras on the same network.
18. Within the HikVision interface, navigate to Configuration → Network.
19. Change the last two digits of the IP address to an available address on your network. Click Test to verify the IP is available.
20. Save the new IP address.

Test the video stream

21. Download and install VLC media player if you don’t already have it.

22. Open VLC and navigate to Media → Open Network Stream.

23. Enter the RTSP URL in this format:

    • Main stream: rtsp://username:password@192.168.1.64:554/Streaming/Channels/1
    • Sub-stream: rtsp://username:password@192.168.1.64:554/Streaming/Channels/2

    Replace username with your camera username (typically admin), password with the password you created in step 13, and 192.168.1.64 with your camera’s IP address if you changed it in step 19.

24. Click Play. You should see a live video feed from the camera.

Finalize installation with Displai

25. Contact Displai Support and provide the working RTSP URL you tested in step 23.
26. Schedule a meeting with Displai Support to complete the final configuration.

Verify

• The camera appears in your router’s attached devices list with an IP address.
• You can log in to the HikVision web interface at the camera’s IP address.
• VLC plays a live video stream when you enter the RTSP URL.
• You’ve provided the RTSP URL to Displai Support and scheduled your onboarding call.

If it doesn’t work

Problem	Solution
Camera doesn’t appear in router’s device list after 5 minutes	Verify all Ethernet cables are securely connected. Try power-cycling the PoE switch. Contact Displai Support if the camera still doesn’t appear.
Cannot access HikVision interface at 192.168.1.64	Another device may be using that IP. Temporarily disconnect the conflicting device, or wait for the camera to receive the next available IP from your router.
VLC won’t play the RTSP stream	Verify your username and password do not contain special characters. Double-check the IP address in the RTSP URL matches your camera’s assigned IP. Confirm the camera is powered on and connected to the network.
Need to install multiple cameras on the same network	Each camera must have a unique IP address. Follow Step 4.5 to assign a different IP to each camera before connecting the next one.

Related articles

• Set up Visitor InSight hardware for the first time Mount and cable your Visitor InSight ScreenRay NUC, connect it to the internet, and activate it in your Displai dashboard.
• Camera positioning Position and mount your camera at the right distance, height and angle so Visitor Insight produces accurate analytics.
• InSight camera mounting and configuration FAQs Get answers on where to mount your InSight camera, rotating the feed, certified cameras, USB camera specs and cable length.

Contact Displai Support for assistance:

• Email: support@displai.ai
• Phone: +1 (888) 966-5188
• Live chat: Log in to your dashboard and click “Live Support”