Set up Visitor InSight hardware for the first time

When to use this

Use this guide when you first receive your Visitor InSight hardware and need to connect it to your display and network. This is the initial setup phase that prepares your device for configuration with Displai support.

Steps

Position the ScreenRay NUC

Choose one of two mounting options:

Option 1: Place without mounting

1. Position the NUC near your display in a stable location with adequate ventilation.

Option 2: Mount using VESA standard

1. Locate the VESA mounting bracket included with your order.
2. Align the bracket with the VESA mount points on the back of your TV or monitor.
3. Secure the bracket using the screws provided.
4. Attach the NUC to the mounted bracket.

Connect the cables

Connect cables in this order:

1. Power cable Plug the power adapter into the NUC and connect to a wall outlet.
2. HDMI cable Connect one end to the NUC’s HDMI port and the other to your display’s HDMI input.
3. Camera cable Connect the camera cable to the USB port on the NUC.
4. Ethernet cable (optional) If using wired connection, connect Ethernet cable from your router to the NUC’s Ethernet port.

Connect to the internet

For Ethernet connection:

1. Power on the NUC by pressing the power button.
2. The device will automatically connect via Ethernet.
3. Skip to the activation step below.

For WiFi connection:

1. Power on the NUC by pressing the power button.
2. Select the correct HDMI input on your display. The ScreenRay setup screen will appear.
3. On your computer or mobile device, connect to the WiFi network shown on your display (named like RAYDIANT-SETUP-CD:34:).
4. A browser window should open automatically. If not, navigate to setup.raydiant.com in your browser.
5. Select your regular WiFi network from the dropdown list and enter the password.
6. Wait for the device to connect. This may take several minutes.

Activate your device

1. Once connected, a two-word activation code (like SILENT-PLASMA or SPICY-QUASAR) will appear on your display.
2. On your computer, go to dash.raydiant.com and log in with your Displai account credentials.
3. Enter the two-word activation code shown on your display.
4. Set a name for your screen when prompted.
5. Click activate.

Your device may download and install updates automatically. This process can take several minutes and will display a progress screen.

Verify

Your setup is complete when:

• The activation code screen is replaced by a confirmation message or Displai content
• Your new screen appears in your Displai dashboard under Screens
• The device shows it is online and ready for configuration

If it doesn’t work

Activation code does not appear:

• Verify internet connection by checking router lights and testing from another device
• Wait up to 10 minutes for initial boot and network connection
• Try Ethernet connection if WiFi fails
• Contact support if no code appears after 10 minutes

Cannot connect to WiFi network:

• Verify your network allows the device to connect. Some networks block certain ports or domains.
• Check that you entered the correct WiFi password
• Try using Ethernet as an alternative
• Contact your IT department if you have network restrictions

Missing hardware or damaged components:

• Contact Displai support immediately at support@displai.ai or through live chat in your dashboard

After successful hardware setup, schedule your onboarding call with Displai support to complete device configuration.

Related articles

• Set up a standalone Visitor InSight camera Install a standalone HikVision Visitor InSight camera, configure its streams, and test it in VLC before final setup with Displai Support.
• Camera positioning Position and mount your camera at the right distance, height and angle so Visitor Insight produces accurate analytics.
• InSight camera mounting and configuration FAQs Get answers on where to mount your InSight camera, rotating the feed, certified cameras, USB camera specs and cable length.

• Contact support via email at support@displai.ai, phone at +1 (888) 966-5188, or live chat in your dashboard