Reference · Displai
WiFi network requirements for ScreenRay devices
Check whether your Wi-Fi network will work with a ScreenRay before you connect, and what to use if it's hidden or WPA-Enterprise.
When to use this
Section titled “When to use this”Use this article to confirm whether your WiFi network is compatible with ScreenRay devices before attempting connection. This helps you plan the correct connection method—WiFi or Ethernet—for your deployment.
Supported network requirements
Section titled “Supported network requirements”Your ScreenRay will connect to WiFi networks that meet all three requirements:
- Public SSID The network name appears in the WiFi list on your phone or laptop
- 2.4GHz or 5GHz band Routers matching IEEE 802.11a/b/g/n/ac standards broadcast on these frequencies
- WEP or WPA Personal security Networks using WEP passcode, WPA-PSK, or WPA2-PSK authentication
If you can see the network name on your phone and connect with a password, the network likely meets these requirements.
Unsupported network types
Section titled “Unsupported network types”ScreenRay devices cannot connect to:
- Hidden networks (no public SSID) — The device cannot automatically reconnect after daily restarts
- WPA-Enterprise networks (also called WPA-802.1X) — Common in enterprise and education environments
Alternative connection method
Section titled “Alternative connection method”If your network is unsupported, connect your ScreenRay via Ethernet using a supported USB-to-Ethernet adapter. Enterprise and education environments may require additional network configuration steps.
If you’re not sure
Section titled “If you’re not sure”Check with your network administrator to confirm:
- Whether the network SSID is public
- Which security protocol the network uses (WEP, WPA Personal, or WPA-Enterprise)
If you cannot determine compatibility after checking with your administrator, contact Displai support for guidance.
Related articles
Section titled “Related articles”- Connect your ScreenRay to the internet Connect your ScreenRay over Wi-Fi or Ethernet and set up the MAC, port and domain whitelisting your network may require.
- Hardware installation & WiFi pairing Install your ScreenRay, connect it to Wi-Fi or Ethernet, pair it with your dashboard, and check which Wi-Fi networks it can join.
- Change your ScreenRay’s WiFi connection Connect your ScreenRay to a different WiFi network through setup mode, or ask support to swap the network credentials for you.
Still having trouble?
Text the 24/7 line or email support.