Whitelist Displai support emails to prevent spam filtering

When to use this

Use this procedure if support replies from Displai are landing in your spam or junk folder, or if you are not receiving email responses to your support requests. This ensures you receive timely answers to your support tickets.

Steps

1. Open your email client or webmail settings.
2. Navigate to your address book, contacts list, or safe senders list.
3. Add support@displai.ai as a new contact or safe sender.
4. Save the changes.
5. Check your spam or junk folder and mark any existing Displai support emails as “Not Spam” or “Not Junk.”

Verify

Send a test support request or reply to an existing ticket thread. You should receive the response in your primary inbox within one business day, not in your spam folder.

If it doesn’t work

• Confirm with your IT administrator that your organization’s email gateway or security policies allow emails from displai.ai and support@displai.ai.
• Check if your email provider has additional domain-level blocking that requires separate configuration.
• If you have whitelisted the address and still do not receive support emails after 24 hours, contact your support representative directly or escalate through your account manager.

Related articles

• Contact customer support Reach Displai support by form, email or live chat, and include the details that help the team resolve your issue faster.

• Contact your IT team if organizational email policies prevent individual whitelisting