How 2-Step Verification protects your Hoopla account

When to use this

This article explains how 2-Step Verification (also called two-factor authentication or 2FA) secures your Hoopla account by requiring a second form of identification beyond your password. This feature is available to all Hoopla users in the United States and Canada.

What 2-Step Verification does

2-Step Verification adds an extra layer of security to your account by requiring access to your phone in addition to your password. When enabled, you must provide a security code sent via SMS to your registered phone number each time you log in. This prevents unauthorized access even if someone learns your password.

How it works

When you activate 2-Step Verification in your Account settings, the system prompts you to provide a phone number with SMS capabilities the next time you log in. You confirm ownership of that phone number once, and on all future logins a security code is sent to your phone. You must enter this code to complete the login process.

For Enterprise customers

If you administer a Hoopla Enterprise account, you can enable 2-Step Verification at the domain level. This automatically enforces 2-Step Verification for all users associated with your domain, helping protect your entire organization’s content and account data.

Enabling 2-Step Verification

1. Click your name in the top-right corner of the Hoopla dashboard.
2. Select Account from the dropdown menu.
3. Locate the 2-Step Verification setting in your account console.
4. Follow the prompts to activate the feature and register your phone number.

Regional availability

2-Step Verification currently works only within the United States and Canada.

Related articles

• Manage your account settings in Hoopla Update your name, email and password, and turn on two-step verification, offline device alerts and remote assistance from your Account page.
• Change your Hoopla password Reset your Hoopla password from the login page with an emailed reset link, if your organization doesn’t use SSO.
• Set up automatic logout for inactive Hoopla users Sign out inactive web app users automatically after a timeout you choose, adding a layer of security to your account.