Manage your account settings in Hoopla

When to use this

Use your Account page to update your personal information, secure your account with two-step verification, manage billing details, and configure notifications for offline devices. This article covers account settings available to all Hoopla users.

Steps

Change your name

1. Navigate to your Account page in the Hoopla dashboard.
2. Click your name at the top of the page.
3. Delete or replace the text with your new name.

Change your email address

1. Click on your name in the top right corner of the dashboard.
2. Click Account Console.
3. Under Profile, near the word Email, click Change.
4. Enter your new email address and current password.
5. Click Change email.

Reset your password

1. On your Account page, click the Reset your password link.
2. Check your inbox for an email titled “Reset your password”.
3. If you don’t see the email immediately, check your spam folder.
4. Follow the link in the email to set a new password.

Enable two-step verification

1. On your Account page, locate the 2-Step Verification section.
2. Toggle the switch to enable this feature.
3. Follow the prompts to verify your phone number with SMS capabilities.

Two-step verification adds a second layer of security by requiring access to your phone in addition to your password.

Configure offline device notifications

1. On your Account page, locate the Offline Device Notifications section.
2. Check the toggle to receive email alerts when a device goes offline.

You’ll receive an email notification when any of your devices lose internet or power connectivity.

Enable remote assistance

1. On your Account page, find the Enable Remote Assistance section.
2. Toggle this feature on to allow Displai Support temporary access to your account.
3. Set the duration for which access should be granted.

This feature is off by default and requires your explicit permission. Support cannot access your account unless you enable this feature.

Verify

• Your updated name or email appears immediately in the dashboard header.
• After resetting your password, you can log in with the new credentials.
• When two-step verification is enabled, you’ll be prompted for a code from your phone during your next login.
• If offline notifications are enabled, you’ll receive an email the next time a device loses connectivity.

If it doesn’t work

Email change not processing: Ensure you entered your current password correctly and that your new email address is not already associated with another Hoopla account. Contact support if the issue persists.

Password reset email not arriving: Check your spam or junk folder. If the email doesn’t arrive within 10 minutes, verify that you entered the correct email address and try again.

Two-step verification setup fails: Confirm your phone number can receive SMS messages and has reliable cellular service. If you continue to have problems, contact support.

Cannot access email for password reset: Contact support directly for account recovery assistance.

Related articles

• How 2-Step Verification protects your Hoopla account Understand how 2-Step Verification adds an SMS security code to your login, how Enterprise admins can enforce it, and where it’s available.
• Grant temporary account access to support Turn on Remote Assistance to give support read-only or full access to your account for a set time, and turn it off whenever you want.
• Change your Hoopla password Reset your Hoopla password from the login page with an emailed reset link, if your organization doesn’t use SSO.
• View or edit billing information in Hoopla Open your subscription details from Settings to view invoices and update your billing contact or payment method.