How-to · Displai
Restart your ScreenRay device
Power cycle your ScreenRay to fix content that won't load or to restore its internet connection.
When to use this
Section titled “When to use this”Restart your ScreenRay when images or content fail to load properly, or when you need to restore internet connectivity. A full power cycle allows the device to reset completely and can resolve many common display issues.
- Remove the power cable from the side port of the ScreenRay. The indicator light will turn off.
- Wait 3 seconds.
- Plug the power cable back into the port.
Verify
Section titled “Verify”The indicator light turns back on and your scheduled content begins displaying within 30–60 seconds.
If it doesn’t work
Section titled “If it doesn’t work”If content still fails to load after restarting:
- Verify the device has an active internet connection
- Check that your content is published and scheduled correctly in the Displai dashboard
- Contact support if the issue persists after one restart attempt
Related articles
Section titled “Related articles”- What does it mean when my screen shows “Offline” in the Dashboard? Understand what an Offline status means for your screen and bring it back online by checking power and internet, then restarting.
- Troubleshoot Displai screen connectivity issues Get an offline Displai screen back online by power cycling your ScreenRay and checking Wi-Fi, playlists, and billing.
- Connect your ScreenRay to the internet Connect your ScreenRay over Wi-Fi or Ethernet and set up the MAC, port and domain whitelisting your network may require.
Still having trouble?
Text the 24/7 line or email support.