How-to · Hoopla
Configure Salesforce IP allowlist for Hoopla
Fix the Salesforce IP restrictions error by adding Hoopla's IP addresses to your Salesforce trusted IP ranges.
What to do when you get a Salesforce Authentication Error due to IP Restrictions
Section titled “What to do when you get a Salesforce Authentication Error due to IP Restrictions”If you are experiencing problems setting up your Salesforce connector in Hoopla, this may be due to IP restrictions within your company’s Salesforce account.
How do I know if my Salesforce Account has IP restrictions?
Section titled “How do I know if my Salesforce Account has IP restrictions?”When clicking the “Authenticate with OAuth” button, you will be directed to your Salesforce account to authenticate. If your Salesforce account has IP restrictions, you will see the following error message:
“Unable to authenticate with these credentials due to IP restrictions in Salesforce.”
How do I proceed with IP restrictions in place?
Section titled “How do I proceed with IP restrictions in place?”Please have your SFDC admin add the following IP ranges as a log-in IP range for any profiles used by Hoopla users. You should then be able to authenticate and log in!
3.224.0.0/12
54.144.0.0/14
52.0.0.0/15
Related articles
Section titled “Related articles”- Connect Salesforce to Hoopla Connect your Salesforce org to Hoopla, see which permissions it requests, and fix common authorization and data sync problems.
- Salesforce users unable to login to Hoopla Fix the account-not-connected error on Login with Salesforce by making sure the user meets your Salesforce user report criteria.
- Setup guide - Hoopla with the Salesforce integration Connect Hoopla to Salesforce, then build reports, metrics, teams, leaderboards, and channels from your Salesforce data.
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