Change your Hoopla password

When to use this

Use these instructions to reset your Hoopla account password when you need to regain access to your account or want to update your credentials for security reasons. This applies only if your organization does not use Single Sign-On (SSO) authentication.

Steps

1. Navigate to the Hoopla login page at auth.raydiant.com/login.
2. Click the Forgot Password? button below the login form.
3. Enter the email address associated with your Hoopla account in the text field.
4. Click Reset Password to submit your request.
5. Check your email inbox for a message from support@displai.ai.
6. Open the email and click the Reset Password button inside the message.
7. Enter your new password in both the password and confirmation fields. Your password can contain letters, numbers, and special characters.
8. Click Reset Password to confirm and save your new password.

Verify

After completing the password reset, return to the Hoopla login page and sign in using your email address and new password. If you can successfully access your account, the password change was successful.

If it doesn’t work

• Password reset link expired: Each password reset link expires 15 minutes after it is sent. If your link has expired, start the process again from step 1 to request a new reset email.
• Email not received: Check your spam or junk mail folder for the password reset email. If the email is not there after a few minutes, contact support@displai.ai for assistance.
• Using SSO authentication: These instructions do not apply if your organization uses Single Sign-On. Contact your IT administrator to reset your password through your identity provider.

Related articles

• How 2-Step Verification protects your Hoopla account Understand how 2-Step Verification adds an SMS security code to your login, how Enterprise admins can enforce it, and where it’s available.
• Manage your account settings in Hoopla Update your name, email and password, and turn on two-step verification, offline device alerts and remote assistance from your Account page.

• Contact support@displai.ai if you need additional assistance with password reset issues