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How-to · Hoopla

Update your profile as a Fan

Update your Fan profile, photo, email, password and celebration details.

KB-0423 Last verified

If you’ve been invited to join Hoopla as a Fan User, the first step you’ll want to take is to set up your Profile in Hoopla. Once you’ve created a password, you should be able to log into Hoopla and complete your profile by adding a photo and custom walk-up video and song. The photo will represent you on the Calendar Events and Newsflashes, while the video and song will only fire on the TV when you trigger a Newsflash (if your Admin has given you permissions to do so).

Let’s get creative and follow these steps:

If you haven’t already logged in, go to app.hoopla.net. You should have received a Hoopla Welcome email with your email and link to set your password.

Once you’ve logged into Hoopla, click your name in the top righthand corner and select View Profile.

Choose your Profile Photo. This photo will appear on your Hoopla Channel(s), so be sure to pick an image everyone will recognize!

  1. Click the current image.

  2. Choose a photo from your computer. Square photos work best. Images can be jpeg, png, or gif and less than 200MB. The ideal profile picture size is 300 x 300.

  3. Press Open or Select.

  • If your admin has added birthdays and anniversaries to your Hoopla Channel, you will be included!

  • If you prefer not to share these dates with others, delete them by clicking on the ‘x’.

Once you’re done, click Savein the top righthand corner.

Hoopla Tip: Some other things you can do in Hoopla:

  • Watch your team’s Hoopla Channel in the “Watch Channels” tab

  • View the latest Newsflashes & Challenges within the Activity Feed

  • See how your company is performing on important Metrics within the Rankings Tab

  • Download our mobile app.

Still having trouble?

Email our support team.