Displai's acquisition of Raydiant — what changed and what stayed the same

What it is

On 16 May 2025, Displai Systems Inc. acquired the assets of Raydiant — including its products, technology, and customer contracts. Many members of the Raydiant team joined Displai as part of the transaction. This article is the canonical reference for what the change means for current and prospective customers.

The change is corporate. The products keep running, the team is largely the same, and customer contracts continue.

Brand mapping at a glance

Before	After
Raydiant (the company)	Displai Systems Inc.
Raydiant (the digital signage product)	Displai
Raydiant Engage	Hoopla
support.raydiant.com	help.displai.ai
dash.raydiant.com	The Displai dashboard (rolling cutover; legacy URL still resolves during transition)

Older content — help-center articles, blog posts, contracts, sales collateral — may still reference the legacy names. Those are the same products under new branding; nothing changes about how they work.

Why it matters

Customers should know two things up front:

• Service is uninterrupted. Existing customers’ day-to-day use of the products is unaffected.
• Customer contracts continue. Contracts were acquired as part of the transaction; existing terms remain in effect under Displai Systems Inc.

If you’ve been a Raydiant customer, you don’t need to do anything to keep your service running. If you’ve been considering Raydiant or Raydiant Engage as a vendor, you’re now evaluating Displai or Hoopla — same products, same teams, new branding and roadmap.

How it works

Continuity of products, technology, and team. The products and technology continue. Many of the Raydiant team joined Displai and are continuing to support and develop them. Logins, hardware, integrations, and content all carry over.

Continuity of support. Customers reach support through the same channels they used before. Tickets are routed to the same team.

Investment in the roadmap. Displai is investing in further development of the acquired products and has stated additional product news will follow.

Sharper market focus. Displai’s focus is on brick-and-mortar businesses in the restaurant and hospitality industries — turning information into customer engagement opportunities at the location.

Where to get help. For general questions about the change, contact info@displai.ai. For account-specific questions (contracts, billing, service) use the same support channels you used as a Raydiant customer.

Common misconceptions

• “My Raydiant contract was cancelled and I need a new one.” No — contracts were acquired and continue under Displai Systems Inc. with their original terms.
• “My logins or hardware have to be migrated.” No — the products keep running. URLs like dash.raydiant.com still resolve during the transition; new content references dash.displai.ai.
• “Raydiant Engage and Hoopla are different products.” They are not. Raydiant Engage is the legacy name; Hoopla is the current name for the same product.
• “Old help-center URLs at support.raydiant.com will keep working forever.” Eventually those will redirect to help.displai.ai. Until cutover, both addresses serve customers, but the durable address is help.displai.ai.

Source

This article summarizes the public announcement: Meet Displai: A New Chapter for Raydiant Customers, Tuan Ho, CEO of Displai, 16 May 2025. The blog post is the authoritative public statement; this KB article exists to make the same information addressable for AI agents and inbound customer queries that mention the legacy Raydiant brand.

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