Cannot add a team to another team in Hoopla

When to use this

You are creating nested teams in Hoopla (for example, a “Sales Team” that includes “Sales Development Reps” and “Account Executives”), but you cannot see a specific team in the list of available teams to add.

This occurs when adding the team would create a self-referencing loop.

Steps

1. Review your team hierarchy to identify circular references.
2. Check whether the team you are trying to add already includes the parent team (directly or through another nested team).
3. Remove the circular reference by restructuring your team hierarchy.
4. Return to the team configuration screen and add the team again.

Verify

The team now appears in the list of available teams to add, and you can successfully save the nested team configuration.

If it doesn’t work

If you have verified there is no circular reference and the team still does not appear:

• Confirm you have admin permissions to manage both teams.
• Check whether the team you are trying to add has been archived or deleted.
• Escalate to support if the issue persists after verifying the above.

Related articles

• Create teams Create, edit and delete teams, or sync them from Salesforce reports, so you can run team leaderboards and competitions.
• Why use teams Understand how grouping users into teams simplifies leaderboards, channels, metrics, and newsflashes in Hoopla.

• Contact support for assistance with complex team hierarchy design