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How-to · Hoopla

Verify a Hoopla player's Salesforce login

Verify a player's Salesforce user account so they can sign in to Hoopla with the Login with Salesforce option.

KB-0393 Last verified

This is a security feature from our sign-in system. It is designed so that another user cannot just enter a player’s Salesforce Username and access the system.

To verify the user, go to setup in Salesforce and navigate to users:

Salesforce Player cannot log in because they are not “Verified” — screenshot 1

Locate the user who needs to be verified and click the Verify link:

Salesforce Player cannot log in because they are not “Verified” — screenshot 2

Salesforce will send out a verification email to the user and once verified, they will be able to log into Hoopla using the Login with Salesforce option.

Still having trouble?

Email our support team.