Change your screen's resolution or orientation

When to use this

Use this article when you need to switch your screen between horizontal and vertical orientation, or when you need to adjust the display resolution to match your screen’s capabilities.

Steps

1. Log into the Displai Dashboard and navigate to the Screens page.
2. Click the Screen Settings gear icon for the screen you want to adjust.
3. In the popup window, scroll down to locate Screen Resolution and Screen Orientation.
4. Select your desired resolution from the Screen Resolution dropdown menu.
5. Select your desired orientation from the Screen Orientation dropdown menu.
6. Close the popup window.
7. Click the Publish button to apply the changes to your screen.

Verify

Your screen will restart and display content in the new orientation and resolution within 1-2 minutes of publishing the changes.

If it doesn’t work

Content appears with large black bars after rotation: This happens when horizontal content is displayed on a vertical screen. The content is scaled to fit, leaving empty space above and below. Create vertical content sized at 1080×1920 pixels (for 1080p screens) or contact your content team to prepare properly-sized assets.

Resolution options don’t match your screen: LED displays and custom resolutions are not currently supported. For 720p screens, select the 720p option; for 1080p or 4K screens, use the default 1080p setting. If you require a resolution not available in the dropdown, contact support.

Changes don’t appear after publishing: Verify your screen is online and connected. If the screen remains unchanged after 5 minutes, restart the screen manually or contact support.

Related articles

• Supported screens and resolutions for Displai Confirm your TV, monitor, or projector works with Displai: it needs an HDMI port and a supported 16:9 native resolution.
• Manage multiple screens at once with batch management Update playlists, orientation and tags across many screens at once with the Enterprise Manage Multiple tool.
• Your Screens page Understand screens, locations, and filters on your Screens page, and where to change each screen’s name, resolution, timezone, and more.

• Best practice: prepare vertical content at 1080×1920 resolution before rotating screens to portrait orientation
• Best practice: use 1920×1080 resolution for horizontal content on most screens