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Raydiant Connect frequently asked questions
Get answers about setting up Displai Connect on a Firestick, the trial and activation fee, and how ads appear on your screens.
When to use this
Section titled “When to use this”This article answers common questions about Displai Connect, an ad-supported digital signage solution that runs on Amazon Firestick devices. Use this if you need to understand how setup works, the pricing model, ad frequency, or content options.
Setup and hardware
Section titled “Setup and hardware”How do I set up Displai Connect with my Firestick?
Section titled “How do I set up Displai Connect with my Firestick?”- Sign up at the Displai Connect registration portal.
- Order your Firestick through your account dashboard.
- Download the Displai app from the Amazon App Store.
- Pair your device by following the on-screen instructions.
- Create your first playlist in the library section.
Do I need to order a Firestick to use Displai Connect?
Section titled “Do I need to order a Firestick to use Displai Connect?”Yes, a Firestick is required to use Displai Connect. You can order one directly through the platform.
What is the activation fee?
Section titled “What is the activation fee?”Each Firestick requires a one-time activation fee of $29. This fee covers the initial setup and configuration costs, ensuring your Firestick is optimized for Displai Connect.
Where is my device?
Section titled “Where is my device?”After ordering your Firestick and paying the activation fee, your device will be shipped within 48 hours. If you experience delays, contact support at support@displai.ai.
Trial and pricing
Section titled “Trial and pricing”What does the 30-day trial period include?
Section titled “What does the 30-day trial period include?”The 30-day trial gives you full access to Displai Connect with your Firestick. If you choose not to continue by paying the activation fee, your service will be deactivated after the trial period ends.
How does the ad-supported model work?
Section titled “How does the ad-supported model work?”Displai Connect is free because it includes subtle advertisements as part of the content rotation. These ads are designed to be non-intrusive and help cover the cost of providing the service at no charge.
Is there any revenue share for ads displayed on my screens?
Section titled “Is there any revenue share for ads displayed on my screens?”No, there is currently no revenue share for the ads displayed. Displai Connect provides free access to the platform by incorporating ads into your content rotation.
Content and advertising
Section titled “Content and advertising”What content can I play on these screens?
Section titled “What content can I play on these screens?”Displai offers a wide selection of free and paid apps, such as TikTok, Instagram, YouTube, and Bloomberg, that you can integrate into your presentation. You can also display promotional content alongside the advertising.
How many ads will be shown?
Section titled “How many ads will be shown?”Ads appear every 10 minutes during content playback.
How long and what format are the ads?
Section titled “How long and what format are the ads?”- Static (image) ads: Typically 15 seconds
- Video ads: Typically 15-30 seconds, but can be up to 90 seconds
What ads are shown?
Section titled “What ads are shown?”All ads are reviewed by the ad provider, Vengo, to ensure that no sensitive content is displayed. Only high-quality, brand-safe ads will be shown on your screens.
What kind of ads will appear on the screens?
Section titled “What kind of ads will appear on the screens?”The platform works with branded advertisers like Pampers, Jersey Mike’s, Toyota, Disney, Honda, Colgate, T-Mobile, and Coca-Cola to ensure a variety of quality ads on your screens.
Do I have control over the types of ads that appear?
Section titled “Do I have control over the types of ads that appear?”Yes, you can request to block specific advertisers or verticals at any time. To exclude certain types of ads, submit a request to support@displai.ai.
What happens if no ads are available?
Section titled “What happens if no ads are available?”If no ads are available, your display will continue to show your content uninterrupted. The system provides fallback content to fill any gaps in ad inventory.
Verify
Section titled “Verify”After setup, confirm:
- Your Firestick is paired and appears in your screens dashboard
- Your playlist is playing with ads appearing approximately every 10 minutes
- Content rotates smoothly between your playlist items and ad content
If it doesn’t work
Section titled “If it doesn’t work”Device doesn’t appear after pairing: Verify your Firestick is connected to the internet and the Displai app is running. Try restarting the app or device.
Ads aren’t displaying: Check that your trial period is still active or that you’ve paid the activation fee. Contact support@displai.ai if the issue persists.
Content not playing: Verify your playlist contains valid content and is assigned to the correct screen.
For all other issues: Contact support@displai.ai with your device ID and a description of the problem.
Related
Section titled “Related”- Contact support@displai.ai for additional assistance with Displai Connect setup or troubleshooting
Still having trouble?
Email our support team.