Display Captivate digital signage on your screens

When to use this

Use this guide when you want to display real-time Captivate digital signage content on your Displai screens. You need a Captivate partnership and an activation code from Captivate to complete setup.

Steps

Activate your Captivate screen

1. Contact sales@displai.ai to enable the Captivate app on your plan if you haven’t already.
2. Navigate to the embedded content URL provided by Captivate (for example, https://ray71mf3ydiant.cloudfront.net/player/player.html) on the device displaying your Displai screen.
3. Note the activation code displayed on screen, or scan the on-screen QR code with your mobile phone.
4. Email the activation code to Captivate’s NOC Team at noc-team@captivate.com following their pairing instructions.
5. Wait for a confirmation email from the NOC Team that your Captivate screen has been activated.

Create a Captivate presentation in your dashboard

1. Click the “+Create” button in your Displai dashboard Library.
2. Click the Captivate icon.
3. Set a unique name for the presentation and choose the desired duration, or leave the default values.
4. Click “Save”.

Publish to your screens

1. Go to the playlist where you want to add Captivate content.
2. Add the Captivate presentation you created to the playlist.
3. Assign the playlist to your desired screens.
4. Click “Publish” to make it live.

Verify

After a couple of minutes, your screen should start displaying Captivate news content. The Captivate presentation will show a message indicating third-party service activation is required instead of a standard preview.

If it doesn’t work

If content doesn’t appear after publishing, verify:

• The Captivate app is enabled on your plan.
• You received confirmation from Captivate’s NOC Team that activation completed.
• The playlist is assigned and published to the correct screens.

For issues related to Captivate content quality or delivery, contact Captivate Support at NOC-team@captivate.com. For issues with the Captivate app in your Displai dashboard, contact Displai support at support@displai.ai.

Related articles

• Create and publish playlists to screens Create a playlist in your Library, add and order presentations, then assign and publish it to your screens.