Assign the Team Admin role in Hoopla

If you are an Admin within Hoopla, you have the option to assign the Team Admin role to any of your Users. A Team Admin can manage their team’s data and channel configurations, just like an Admin, but are prevented from authorizing integrations, adding or deleting users, and adding licenses.

How do I assign the Team Admin Role?

1. Navigate to the Users & Teams section within Configure.

2. Select the User to whom you want to assign the Team Admin role.

3. Under the Admin section, check the box that says Allow user to be an Admin, and select the Team Admin button.

4. Click Save.

What functionalities are Available for a Team Admin?

We’ve introduced User-Level Permission Customization to give Admins more control over what each Team Admin can do inside the Hoopla platform. This ensures that roles are better aligned with responsibilities, improving security and usability.

All Team Admins (new and existing) now have an individual permissions panel.

⚠️ Important:

• Current Team Admins will have all permissions enabled by default.

• New Team Admins will follow the updated default configuration (detailed below).

Admins can update these settings per user via their profile.

---

🔧 How to Set Up Permissions

1. Go to Configuration → Users.

2. Click on a Team Admin’s profile.

3. Click “Set up permissions for user.”

4. Toggle each permission based on what access this Team Admin should have.

---

Available Permissions

Category	Permission	What It Allows
User Management	Manage users (add, delete, update)	Grants full user management rights. Disabled by default.
	Edit profiles of existing players (limited)	Can edit videos and songs in user profiles (not names or personal data). Enabled by default.
Data & Insights	Access Data Section	View and configure data elements. Disabled by default.
	Manage Leaderboards	View, edit, and delete leaderboards. Disabled by default.
Integrations	Access the Integrations page	Access integrations setup. Disabled by default.
Newsflashes	Access & configure Newsflashes	View, create, edit Newsflashes. Disabled by default.
	Repost Newsflashes	Repost existing content. Enabled by default.
Challenges	Create and manage Challenges	Full access to Challenges section. Enabled by default.
Channels & Steps	Set up channels & configure segments	Add/edit channels and segments (not delete). Enabled by default.
	Add steps in channels:
	• Post	Add post-style content
	• Video	Embed or upload videos
	• Activity Recap	Show performance or event summaries
	• Calendar Events	Schedule visible event reminders
	• Web Page	Embed web views
	• Metrics	Add performance metrics
	• Tips and Tricks	Share helpful guides
	• Motivational Quotes	Add quote-based motivation
	• Leaderboards	Embed a leaderboard
	• Newsflash	Reuse an existing Newsflash
	• Data Table	Show tabular data
	• Countdown	Add timers for urgency
	• Power BI	Add data visualizations from Power BI
Messaging	Post messages to screens and app	No changes – controlled via Watcher role

---

Default Permissions

ForNew Team Admins, these are the default permission states:

What Happens When Permissions Are Off?

• Hidden buttons (like “Add” or “Repost”) and sections disappear from the UI.

• Direct URL access shows: “You don’t have access to this page.”

• Step options in channels are grayed out if permissions are disabled.

Related articles

• Types of user roles Compare the Admin, Team Admin, Player, and Fan roles in Hoopla.
• Create teams Create, edit and delete teams, or sync them from Salesforce reports, so you can run team leaderboards and competitions.
• Add users manually Add a single user to Hoopla, set their role and team, and see what happens after their invitation email is sent.
• Team Admin permissions Choose which permissions Team Admins have and configure access for individual Team Admin users.