Add Twitter to your Hoopla channel

When to use this

Use this guide to display live Twitter content in your Hoopla channels—either as a full step or in a ticker feed. You can show tweets from a specific account, mentions of an account, or tweets with a particular hashtag.

Steps

Authenticate the Twitter integration

Before adding Twitter content, connect your Twitter account once:

1. Go to Configure > Integrations.
2. Click Add Integration in the upper right corner and select Twitter.
3. Click on the Twitter tile that appears on the Integrations page.
4. Click Authenticate with OAuth and sign in to any Twitter account you choose.

Add Twitter as a channel step

1. Select the Hoopla channel you want to edit.
2. In the left column under Available Steps, locate the Twitter step.
3. Drag the Twitter step into your channel lineup (middle column).
4. In the right column, enter a Title—this displays in your Hoopla channel.
5. Choose which tweets to display: tweets from an account, tweets mentioning an account, or tweets with specific hashtags.
6. Enter the Twitter handle or hashtag name (without the @ or # symbol—those are added automatically).
7. Specify the number of tweets and duration for each (for example, 5 tweets at 5 seconds each).
8. Check Mute embedded videos on TV if the account frequently posts videos with sound.
9. Select a background and transition style.
10. Click Preview Step to review before saving.

To display content from multiple Twitter accounts, repeat the process for each account.

Add Twitter to a ticker feed

1. Select the Hoopla channel you want to edit.
2. Click Ticker above Available Steps.
3. In the left column under Available, locate the Twitter step.
4. Drag the Twitter step into the ticker lineup (middle column).
5. In the right column, enter a Title.
6. Enter the Twitter username (for example, @ESPN).
7. Specify the number of tweets to display.
8. Click Preview Step before saving.

Verify

After saving:

• Play the channel and confirm Twitter content appears at the expected interval.
• Check that the tweets match the account, mention, or hashtag you configured.
• If you enabled video muting, verify embedded videos play silently.

If it doesn’t work

Problem	Fix
Twitter step is not available	Verify you completed the OAuth authentication under Configure > Integrations.
No tweets appear	Confirm the account or hashtag is public and has recent activity. Private accounts and protected tweets will not display.
Embedded videos play with sound	Enable the “Mute embedded videos on TV” option in the step settings.
OAuth authentication fails	Sign out of Twitter in your browser, clear cookies, and retry the authentication flow. If the issue persists, escalate to support.

Related articles

• Add content to your Hoopla lineup Add steps to a channel or reusable segment, from leaderboards and newsflashes to videos, web pages and countdowns, and configure each type.
• Add RSS ticker feeds in Hoopla Add RSS feeds to your channel’s ticker to show continuously updating news, sports scores, transit alerts or weather.