Display Qtrac on your Displai screens

When to use this

Use this guide when you need to connect your Qtrac virtual queuing system to your Displai screens. Qtrac is a cloud-based platform for virtual queuing and appointment scheduling that helps customers wait in virtual lines instead of physical ones. This integration requires a premium plan add-on.

Steps

1. Verify Qtrac is enabled on your plan Contact your account representative if you need Qtrac added to your Displai subscription.

2. Add Qtrac from your app library Log in to your Displai dashboard, navigate to Library, and click Create to open your app list. Select Qtrac from the available apps.

3. Connect your Qtrac account When prompted, enter your Qtrac login credentials to authenticate.

4. Configure your queue display In Qtrac, navigate to the Queue tab and configure your display settings. Select Add Visitor to add people to the queue and Call Next to advance the queue.

5. Link your Displai screen to Qtrac In Qtrac, go to Manage > Locations, select your location from the three dots menu, click Edit > Monitors > Assign the device. Click the activation link to generate a 5-digit code.

6. Enter the activation code Copy the 5-digit ID from Qtrac and paste it into the ID field in your Displai dashboard, then save.

7. (Optional) Create custom templates For custom screen resolutions or aspect ratios, go to Qtrac’s Manage page, navigate to Design > Monitor templates, and click Add new template. Select workflow and adjust the pixel count in design properties to match your screen dimensions.

8. Add Qtrac to a playlist Create or edit a playlist in your Displai dashboard and add the Qtrac app to it.

9. Publish to your screen Publish the playlist containing Qtrac to your target screen.

Verify

Your Qtrac queue display should now appear on your Displai screen. Test by adding a visitor in Qtrac and confirming the queue updates on the screen. The display should refresh automatically when you call the next person in line.

If it doesn’t work

• Activation code not working: Generate a new 5-digit code in Qtrac and re-enter it in your Displai dashboard.
• Screen resolution issues: Create a custom template in Qtrac that matches your screen’s pixel dimensions.
• Qtrac account or content issues: Contact Qtrac support at Qtrac-support@lavi.com or +1-888-528-4872.
• Qtrac not appearing in your app library: Verify with your account team that Qtrac is enabled on your plan.

Related articles

• Create and publish playlists to screens Create a playlist in your Library, add and order presentations, then assign and publish it to your screens.

• Contact your Displai account representative to add Qtrac to your subscription