Connect your ScreenRay to the internet

When to use this

ScreenRays connect via Wi-Fi or wired Ethernet. Use this article when setting up a new ScreenRay or troubleshooting connection issues. If your organization uses network access controls (MAC filtering, port restrictions, or domain firewalls), coordinate with your IT department before beginning setup.

Steps

1. Choose your connection method ScreenRays support any visible Wi-Fi network or wired connection via a supported USB-to-Ethernet adapter. Hidden Wi-Fi networks are not supported.

2. Whitelist the MAC address (if required) If your network uses MAC address filtering or a captive portal, find the Wi-Fi MAC address on the back label of your ScreenRay and provide it to your IT team for whitelisting.

3. Configure port access (if required) If your network restricts outbound ports, ask your IT team to whitelist these ports for the ScreenRay:

   • 53 (UDP)
   • 80 (TCP)
   • 123 (UDP)
   • 443 (TCP and UDP)

4. Configure domain access (if required) If your network uses a firewall with domain controls, ask your IT team to whitelist:

   • 8.8.8.8 for DNS resolution (ScreenRay will use local DNS if 8.8.8.8 is blocked and DHCP advertises a local server)
   • raydiant.com
   • dash.raydiant.com
   • s3-us-west-2.amazonaws.com
   • *.balena.io
   • *.balena-cloud.com
   • *.docker.com
   • *.docker.io
   • *.getmira.com
   • *.pubnub.com

5. Connect to the network Follow the on-screen setup instructions on your TV to enter Wi-Fi credentials or connect your Ethernet adapter.

Verify

Your ScreenRay is connected when the setup screen disappears and content begins displaying on your screen. You can also verify connection status in the Displai dashboard.

If it doesn’t work

Wi-Fi won’t connect:

• Confirm the device is within range of the Wi-Fi access point.
• Double-check that the network name and password are correct.
• If credentials have changed since initial setup, follow the on-screen instructions to re-enter them.
• Try connecting with a supported USB-to-Ethernet adapter instead.

Connection drops or fails after initial setup:

• Verify all required ports and domains are whitelisted with your IT team.
• Confirm the MAC address is whitelisted if your network uses MAC filtering.

If the ScreenRay still cannot connect after trying these steps, contact support for additional assistance.

Related articles

• Hardware installation & WiFi pairing Install your ScreenRay, connect it to Wi-Fi or Ethernet, pair it with your dashboard, and check which Wi-Fi networks it can join.
• WiFi network requirements for ScreenRay devices Check whether your Wi-Fi network will work with a ScreenRay before you connect, and what to use if it’s hidden or WPA-Enterprise.
• Change your ScreenRay’s WiFi connection Connect your ScreenRay to a different WiFi network through setup mode, or ask support to swap the network credentials for you.
• Troubleshoot Displai screen connectivity issues Get an offline Displai screen back online by power cycling your ScreenRay and checking Wi-Fi, playlists, and billing.