Concept · Displai
Welcome to Displai support
See the ways you can get help from Displai support, typical response times by plan, and what to include in your request.
When to use this
Section titled “When to use this”This article introduces new customers to Displai’s support resources. Use it when a customer is unfamiliar with how to get help, where to find documentation, or what channels are available for different types of questions.
What support channels are available
Section titled “What support channels are available”Displai offers multiple ways to get help depending on your need:
- Knowledge base — Browse searchable articles covering common tasks, troubleshooting, and product concepts at help.displai.ai
- In-app chat — Click the help icon in the lower right corner of your Displai or Hoopla dashboard to chat with our support team
- Email support — Reach us at support@displai.ai for non-urgent questions or detailed technical issues
- Phone support — Enterprise plan customers have access to priority phone support during business hours
How quickly you’ll hear back
Section titled “How quickly you’ll hear back”Response times vary by support tier:
- Enterprise customers — Within 4 business hours for urgent issues; within 24 hours for standard requests
- Pro customers — Within 24 business hours
- Standard customers — Within 48 business hours
Critical system outages affecting multiple customers receive priority response regardless of plan.
What to include when you contact support
Section titled “What to include when you contact support”Help us resolve your issue faster by including:
- A clear description of what you’re trying to accomplish
- The specific error message or unexpected behavior you’re seeing
- Screenshots or screen recordings when relevant
- Your account name or user email address
- The device and browser you’re using
Where to find answers yourself
Section titled “Where to find answers yourself”Before reaching out, check these self-service resources:
- Search the knowledge base — Most common questions are already documented with step-by-step instructions
- Product changelog — Review recent feature releases and updates that might address your question
- System status page — Check status.displai.ai if you’re experiencing connectivity or performance issues
Related articles
Section titled “Related articles”- Contact customer support Reach Displai support by form, email or live chat, and include the details that help the team resolve your issue faster.
- Whitelist Displai support emails to prevent spam filtering Add support@displai.ai to your safe senders so replies from Displai support reach your inbox instead of your spam folder.
- Release notes Browse past Displai and Hoopla releases through January 2025, with the date and a description of each change.
Still having trouble?
Text the 24/7 line or email support.