View or edit billing information in Hoopla

When to use this

Use this article when you need to view receipts, update your billing contact information, change your payment method, or access subscription details for your Hoopla account. This is for account administrators who need to manage billing settings.

Steps

1. In the Hoopla web app, click your profile photo in the upper right corner.
2. Select Settings from the dropdown menu.
3. Scroll down to the Subscription section.
4. Click View or Edit Billing Info.
5. A new browser tab will open showing your subscription information, invoices, and billing details in one page.
6. Make the changes you need to your billing information.
7. Return to the previous browser tab to continue working in Hoopla.

Verify

After making changes, refresh the billing information page to confirm your updates were saved. You should see your new billing details reflected immediately.

If it doesn’t work

If you cannot access the Settings option in your profile menu, you may not have administrator permissions. Contact your account administrator to request access or have them make the billing changes for you.

If your billing information changes are not saving, clear your browser cache and try again. If the problem persists, contact Displai support.

Related articles

• Update billing or cancel your Hoopla subscription Contact your Customer Success Manager to update billing details, change renewal settings, or cancel your subscription.
• Manage your account settings in Hoopla Update your name, email and password, and turn on two-step verification, offline device alerts and remote assistance from your Account page.

• Contact your administrator for permission issues related to billing access