Contact customer support

When to use this

Use this article when you need help with your Displai or Hoopla account, have technical issues with your screens, or have questions that aren’t answered in the knowledge base.

Steps

1. Submit a support request using one of these methods:

   • Fill out the Contact Customer Support form on the Help Center home page
   • Send an email to support@displai.ai
   • Click Chat with an Expert in the bottom-right corner of any Help Center page to start a live chat

2. Include detailed information in your request:

   • The content your screen is currently displaying
   • The MAC address of the affected screen
   • The application or feature affected
   • Steps you took when the problem occurred (include screenshots or videos if possible)
   • Troubleshooting steps you’ve already tried
   • Any other details that might be relevant to your issue

Verify

You will receive an automated acknowledgment of your support request. The support team responds 24/7 and will follow up as quickly as possible, typically within one business day during high-volume periods.

If it doesn’t work

If you don’t receive an acknowledgment within a few minutes, check your spam folder. If you still haven’t heard back within one business day, try an alternative contact method listed in step 1.

Related articles

• Whitelist Displai support emails to prevent spam filtering Add support@displai.ai to your safe senders so replies from Displai support reach your inbox instead of your spam folder.
• Welcome to Displai support See the ways you can get help from Displai support, typical response times by plan, and what to include in your request.

• Contact methods available in all support channels