Display TRAY order status on your screens

When to use this

Use this integration when you operate a restaurant using TRAY and want to display real-time order statuses to customers on your screens. This shows patrons when their orders are ready for pickup or delivery.

Steps

1. Navigate to the Library page in your dashboard and click the green “Create” button to open your app library.
2. Select the TRAY Order Status app from the library.
3. Click “Connect to TRAY” and log in with your TRAY account credentials.
4. Select the venue you want to display orders for.
5. Configure the display settings:
   • Duration to Display Orders – how long orders remain visible before dropping off
   • Update Frequency – how often order statuses refresh
   • Number of Orders to Display – maximum orders shown at once
   • Header Text – custom text for the top left of the screen
   • Order Data Fields – choose from Order name, Order status, or Order number
   • Order Status Details – select which statuses to show (Accepted, Completed, New, Held)
   • Theme – pick a predefined style or build your own
6. Save your configuration and add the app to a playlist or assign it to screens.

Verify

Check that orders appear on your screen within the update frequency you configured. New orders should display with the correct status and drop off after the duration you set.

If it doesn’t work

• Orders not appearing: Verify your TRAY account is connected and the correct venue is selected. Check that your TRAY account has active orders.
• Connection errors: Re-authenticate by clicking “Connect to TRAY” again and entering your credentials.
• TRAY account or venue issues: Contact TRAY support at support@tray.com or +1 844-873-8729.
• App not available: Confirm your plan includes the TRAY Order Status app. Contact Displai support if you need to add it.

Related articles

• Display TRAY menus on your screens Get TRAY access, connect your venue and menu, and show real-time TRAY menus with your chosen layout, price format and theme on your screens.
• Display Olo Order Status on your screens Show Olo online order statuses, such as In Progress, Ready or Completed, on your screens so waiting customers can track their orders.
• Create and publish playlists to screens Create a playlist in your Library, add and order presentations, then assign and publish it to your screens.