How-to · Hoopla
Add users manually
Add a single user to Hoopla, set their role and team, and see what happens after their invitation email is sent.
When to use this
Section titled “When to use this”If you are using Salesforce, TalkDesk, Microsoft Dynamics, Toast, Square or NCR/Aloha please refer to the relevant article. Those integrations manage users differently.
For any other integration, use the manual management of users below.
Add a Single User
Section titled “Add a Single User”-
In the Configure tab, click Users and Teams in the left nav. Alternatively, click the Users and Teams tile.
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Click on Users sub-tab.
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Click Add > Single User button option.
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Enter the user’s email, first name and last name.
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You can optionally flag this user as an admin.
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Click Save.
Add Multiple Users
Section titled “Add Multiple Users”-
In the Configure tab, click Users and Teams in the left nav. Alternatively, click the Users and Teams tile.
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Click on Users sub-tab.
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Click Add > Many Users button option.
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Add your users in the following format: FirstName LastName <email>, FirstName LastName <email>, etc.
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Click Add when you have listed all your users.
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Alternatively, you can add multiple users via file upload.
The newly-added users will receive email invitations to join Hoopla.
Verify
Section titled “Verify”Confirm that each added user appears in Users and Teams. Newly added users receive an email invitation to join Hoopla.
If it doesn’t work
Section titled “If it doesn’t work”If users are managed by an integration, use the relevant linked procedure above. Check the email addresses and the format of a multiple-user entry before trying again. Contact support if a user still cannot be added.
Related articles
Section titled “Related articles”- Add users with file upload Bulk add users to Hoopla from a CSV file, including how to format it and what happens when some rows fail.
- Types of user roles Compare the Admin, Team Admin, Player, and Fan roles in Hoopla.
- Create a Salesforce user provisioning report for Hoopla Build a Tabular Salesforce user report and connect it to Hoopla so your Salesforce users are provisioned and kept in sync automatically.
- Create teams Create, edit and delete teams, or sync them from Salesforce reports, so you can run team leaderboards and competitions.
Still having trouble?
Email our support team.