2026 Releases

Date: 04/29/2026

We've added two new contact fields to make it easier for customers to reach the right people on our team directly:

The current version lives under the Account Console page and helps customers quickly find the right point of contact without digging through emails.

Date: 04/21/2026

We’ve added a Traffic step powered by Waze directly into Hoopla Channels - so your teams can stay aware of live traffic conditions in any location, without switching tools.

That’s it. The map will render directly on your screens and keep itself updated.

Date: 04/09/2026

PowerBI integrations were limited to user-level mapping, forcing customers tracking team performance to manually aggregate data or restructure reports outside of Hoopla. This broke real-world reporting.

What’s New

You can now map PowerBI metrics directly to teams. Use "Team Name" instead of "Email" in your data source to automatically assign metric values to the corresponding Hoopla team, using the same logic as Google Sheets/Excel team mapping.

Why It Matters

This eliminates a costly manual aggregation step, allowing faster setup for team competitions and dashboards, and better aligning with how companies track performance (e.g., regions, stores). A retail customer tracking store revenue can now push that data directly to the store team.

PowerBI is now a first-class source for team-based metrics, leading to less setup friction, faster adoption, and cleaner, more accurate data in Hoopla.

Date: 04/08/2026

We’ve extended recurrence support and improved how tournaments adapt to real team changes.

What’s New

Recurrence is now available for:

Already supported (no changes):

This is the real upgrade.

Each time a recurring Tournament runs:

Example:

Rewards are mapped from previous configuration:

Customers can still edit rewards before the tournament starts

Date: 04/07/2026

What’s New

Scheduling your content just got much simpler — and way more predictable.

Learn more: https://help.displai.ai/digital-signage/5imknKqrcgd6fwhKk5jfp3/scheduling-content/7k5umZHN4tPG3bYXECyAxF

See exactly how your content will play

Set schedules faster

Keep playlists clean automatically

Understand your playlists at a glance

Create playlists faster

Date: 04/01/2026

We’ve shipped several improvements to make working with Canva in Displai smoother and more reliable.

1. Smarter syncing (fewer errors, faster loads)

We now avoid exporting designs that haven’t changed.

Result: fewer failed loads, faster experience

2. Support for document files (DOC)

You can now use Canva designs that include document formats.

Result: more flexibility in what you can show on screens

3. Email format support

Canva designs created as emails are now supported.

Result: turn existing content into signage in seconds

Release: Hoopla: HubSpot Connector

We’ve added support for a “Whole Week” timespan filter in the HubSpot connector.

• Better alignment with how teams review metrics

• Less friction when building and updating dashboards

Simple change, but makes weekly reporting much cleaner

Date: 03/30/2026

We’ve introduced delta-based updates for Hoopla metrics via Public API.

You can now increment metric values instead of overwriting them with each API call.

Previously, API integrations could only replace metric values.

That created friction for real-time systems like:

Now, each API call can build on top of the previous value — exactly how real-world performance works.

Date: 03/16/2026

As organizations grow, new teams are constantly being created - through integrations like Salesforce, imports, or manual updates. Until now, admins had to manually create leaderboards for every new team, which added extra work and sometimes caused teams to be left out of performance tracking.

What’s New

You can now automatically create leaderboards when a new team is created.

This setting is available directly in the Metric configuration page.

Admins simply enable:

“Automatically create leaderboards for this metric when a team is created.”

Then define a Leaderboard Name Template, for example:

<team> Leaderboard

<team> Revenue Leaderboard

When a new team appears, Hoopla will automatically:

If the template is:

Revenue – <team>

And a new team Cross Sell is created, Hoopla will automatically generate:

Revenue – Cross Sell

Important note

To keep the behavior predictable, this automation applies only to teams created after the setting is enabled. Existing teams will not generate leaderboards automatically.

Result

This update helps organizations:

Combined with automatic team creation from Salesforce reports, Hoopla can now automatically keep both teams and leaderboards in sync as organizations evolve.

Date: 03/16/2026

Managing large teams in Salesforce often requires constant manual updates. When managers change, reps move between teams, or organizations restructure, teams in Hoopla can quickly become outdated.

Previously, many enterprise customers maintained multiple Salesforce reports - sometimes one per team - to keep Hoopla teams in sync. This created unnecessary administrative work and frequent maintenance.

What’s New

You can now automatically create and maintain Hoopla Teams directly from a Salesforce report using a configurable Map Field.

With this feature, Hoopla will:

Admins select a Salesforce report and choose a field to map to team names. Hoopla then uses that report to continuously sync team membership.

Supported report formats include:

This update also supports multi-level grouped reports, allowing organizations to reflect hierarchical team structures in Hoopla.

For example:

Sales Region → Role → Users

This enables customers to mirror more complex Salesforce organizational structures inside Hoopla.

Organizations can now maintain their Hoopla teams automatically using a single Salesforce report, significantly reducing manual updates and improving data accuracy.

Date: 03/16/2026

What’s New

We’ve expanded the Slack integration to support Huddle Messages.

Customers can now choose “Message” as a notification type in the Slack channel configuration modal on the Slack Integration page. When enabled, any message posted to a Hoopla channel can also be delivered to the connected Slack channel.

This restores the behavior previously supported by Quickfire Newsflashes, making it easier for teams to stay informed directly in Slack.

When Message notifications are enabled for a Hoopla channel (General, Recognition, Emergency, or HooplaAI), messages posted to that channel will also appear in the configured Slack channel.

Key behavior:

Behavior depends on whether the Hoopla bot is a member of the Slack channel:

This update improves message visibility for teams that primarily collaborate in Slack while keeping Hoopla as the source of communication.

Date: 03/10/2026

Managing large content libraries can make it difficult to keep backgrounds up to date. When assets are removed or outdated content remains in the library, channels may end up showing broken or missing backgrounds. This release introduces automated lifecycle management to keep channels clean and functioning properly.

What’s New

Asset Expiration

Admins can now set an expiration date for assets directly in the Content Management section.

What happens when an asset expires

Expiration is processed automatically at midnight on the selected date, ensuring outdated content is removed without manual cleanup.

Empty Tag Notifications

Some channel backgrounds rely on asset tags. If all assets in a tag are removed or expire, it can leave the tag empty.

With this update:

To reduce noise, notifications are sent once per day at midnight.

These improvements ensure:

Date: 03/05/2026

We've updated Playlist Builder with a range of improvements to make building, previewing, and managing playlists faster and more intuitive. Here's what's new:

What’s New

A Cleaner, Clearer Interface

Better Preview Experience

Faster Content Setup

Smoother Naming & Workflow

Date: 02/23/2026

What’s New

We’ve added background support to the Performance Console step inside Channels. You can now apply branded backgrounds to the Performance Console - just like you can with leaderboards, challenges, and other channel steps.

Why this matters

Previously, the Performance Console appeared without background customization, which created visual inconsistency when displayed alongside other branded content.

Now you can:

How it works:

This update helps your performance data look as good as it performs.

Date: 02/23/2026

Release: Hoopla: Performance Console Now Supports Backgrounds in Channels

We’ve added background support to the Performance Console step inside Channels. You can now apply branded backgrounds to the Performance Console - just like you can with leaderboards, challenges, and other channel steps.

Why this matters

Previously, the Performance Console appeared without background customization, which created visual inconsistency when displayed alongside other branded content.

Now you can:

How it works:

This update helps your performance data look as good as it performs.

Date: 02/23/2026

Release: Hoopla: Enhancements for HubSpot Users

We’ve just released two highly requested improvements to make HubSpot → Hoopla metric mapping more powerful and flexible.

What’s New

You can now apply OR logic within a single mapping condition.

Instead of creating multiple separate mappings for:

You can now select multiple values within the same field.

Why this matters

Previously, customers had to:

Now:

This is especially helpful for teams tracking multiple deal stages or deal types under a single metric.

2. “Next Week” Time Range Option

What’s New

You can now select “Next Week” as a time range when mapping HubSpot data to Hoopla metrics.

Why this matters

Until now, time ranges only supported historical or current data.

This update allows you to:

Perfect for teams planning ahead and wanting visibility into what’s coming.

These updates are live and available now in your HubSpot → Hoopla metric mappings.

If you’d like help optimizing your setup, reach out - we’re happy to assist.

Date: 02/18/2026

Release: Digital Signage: Playlist Builder: Nested Playlists Just Got Easier

Managing nested playlists just became faster and more intuitive.

What’s New

You’ll now see an Add button directly within each nested playlist.

When you add content:

Why This Matters

This update:

Nested playlist management is now faster, clearer, and built for real-world content workflows.

Date: 02/18/2026

Release: Digital Signage: Stripe Self-Service Billing Now Available in the Dashboard

What’s New

We’ve launched the Stripe Billing Portal directly inside your Dashboard.

You can now securely manage billing without needing to contact Support.

Inside the Dashboard, you can now:

All billing actions are handled securely through the Stripe Customer Portal.

This replaces the previous Account Console billing experience, which has now been removed.

How Billing Access Works

Billing access is automated and updated in real time.

You will see the Billing Portal if your login email is listed on your account in one of the following fields:

Our system securely checks the full Salesforce account hierarchy (including parent and child accounts) and grants or revokes access instantly based on that information.

If you do not see the Billing Portal in your Dashboard:

→ Please reach out to your Account Success Manager at Displai to review and update your billing contact details.

Invoice History

The Stripe portal displays:

Invoices created prior to migration remain in Salesforce.

If you need historical invoices:

→ Please contact Support or your Account Success Manager.

Who This Applies To

This rollout applies to all customers, including:

There are no exclusions.

Billing is now streamlined, secure, and fully self-service within your Dashboard.

Date: 02/17/2026

Release: Digital Signage: Multizone Layouts - Now More Flexible

What’s New

You can now invert existing multizone proportions.

We now support:

No new layouts introduced -  just more flexibility with the ones you already use.

Why This Matters

Many menu boards require:

Previously, customers had to use design workarounds. Now, you can simply flip the ratio and move forward.

Date: 02/09/2026

Release: Newsflashes Blast on Digital Signage

Celebrations now show up on your screens - even when Hoopla isn’t the active app.

What’s new:

Why it matters:

Newsflashes are the heart of recognition. Now they work seamlessly across Hoopla and digital signage - so wins never get missed.

This is a major step in bringing Hoopla and digital signage together into one connected experience.

Date: 02/05/2026

Release: Hoopla: Faster Setup, Better Data Access

What’s New:

Clone Channels in One Click

Creating channels just got much faster.

You can now duplicate an existing channel instead of rebuilding it from scratch.

What’s included:

Why it matters:

Channel creation is a repeat task for admins. Cloning removes busywork and keeps setups consistent across teams and locations.

SharePoint Excel Integration

Hoopla now connects directly to Excel files stored in SharePoint libraries.

What changed:

Why it matters:

For teams using Microsoft tools, SharePoint is the source of truth. This makes setups faster, more secure, and easier to maintain—especially when people join or leave the company.

Date: 02/02/2026

Release: Digital Signage: Canva is now available in Displai Dashboard

What’s New:

You can now display your Canva designs directly on your digital screens - no exporting, no uploads.

Two simple options:

Fast setup. Always up to date. Built for screens.

Learn more:

https://help.displai.ai/digital-signage/5imknKqrcgd6fwhKk5jfp3/canva--displai/6U1zWU2HbcYL6j7tZzBpQG