📅 Calendar Event
Automated announcements triggered by user profile dates:
- Birthday
- Work Anniversary
- New Hire
📺 Channel
A playlist made up of individual content blocks called steps. Channels can display:
- Performance metrics
- Celebrations (like Newsflashes)
- Messaging (like Posts)
🧑💻 Huddle
A personal dashboard for each user. Displays:
- Upcoming birthdays & work anniversaries
- Newsflashes
- Direct messages
📈 Metric
The foundation of performance tracking in Hoopla. Metrics measure KPIs like:
- Calls made
- Sales closed
- Meetings held
🔑 Note: Metrics are the only way to bring data into Hoopla.
🔗 Metric Mapping
Connects a Hoopla metric name with a specific data source. Enables automated updates.
🎯 Metric Step
A step in a Channel that displays a metric's progress toward a goal.
Formats include:
- Number
- Progress Bar
- Gauge
🎉 Newsflash
Celebratory alert triggered by a metric achievement.
Can include:
- Sound
- Custom images
- Personalized video
📊 Performance Console
A user or team dashboard showing:
- Monthly/Quarterly performance graphs
- Work anniversaries
- Accumulated points
- Trophy case
📢 Post (Channel)
A messaging step within a Channel.
Choose from 5 templates to display general messages that stay in the playlist.
✉️ Post (Huddle)
Messages shown in the Huddle screen.
Can be:
- Sent directly to a user
- Sent as a Newsflash to a Channel
🪜 Step
Any individual content block within a Channel.
Examples:
- Metric Step
- Newsflash
- Post
🔀 Shuffle
Rotates tagged assets (images, videos, etc.) randomly when the step appears in a Channel.
🏷️ Tag
A label or folder used to organize assets (images, videos, etc.) into groups.
🎬 Transition
A visual slide between steps. Can be:
- A fade (standard)
- An image or video with sound
Players can upload personal YouTube or video clips to their profile for use in Newsflashes.
👀 Watcher
A user with view-only access to Hoopla content.
- Not included in Leaderboards
- Can access content via the app or website
- Typically an Admin, Manager, or Fan