How are the different email summary frequencies defined?

• Daily email summaries are sent every day (Monday through Sunday). Metric values and leaderboard rankings are captured at the time the email is sent (e.g., 4pm PST).

• Weekly email summaries are sent on Monday of the following week (with a week defined as Monday through Sunday). Metric values and leaderboard rankings are captured at midnight on Sunday.

• Monthly email summaries are sent on the first day of the following month (e.g., May's summary is sent on June 1st). Metric values and leaderboard rankings are captured at midnight on the last day of the month.

Who is the email summary sent from?

• Email summaries are sent from noreply@raydiant.com.

Can my users unsubscribe from email summaries?

• No. Since admins set up email summaries, users cannot unsubscribe. The email footer notes that recipients receive these summaries because they are Hoopla users.

Can Fans receive email summaries?

• Yes! Since Fans cannot have metric values or rank on leaderboards, we recommend using team metrics or generic identifiers. Fans will see the top three ranked players on any selected leaderboards.

What gets displayed if a Player is not on a selected metric?

• If a player is not listed on a metric, that section will not appear in their individual email summary. If the player's value is zero, we will display zero in that metric's section.

What does a user see if they are not a participant on a player leaderboard?

• Email recipients who are not participants on the defined leaderboard will see the top three ranked players.

Who is displayed in the Birthdays and Anniversaries?

• ALL birthdays and/or anniversaries for every user in your Hoopla instance will be displayed, regardless of which team the email summary is configured for.