2025 Releases

What’s New:

• Tableau users can now embed worksheet visuals directly inside Hoopla Channels as a step.

• Pick a worksheet tab, and it renders natively (bar, pie, line, etc.) - no remapping or recreating needed.

• Visuals auto-update when changed in Tableau and can be resized like any other block.

• If a visual can’t render, a clear error message will appear.

What’s New:

• Team admins can now choose whether to allow or block aliases across Hoopla.

• When disabled, all names display as official names only in leaderboards, reports, and recognition.

• You can now also search for teammates by their alias (nickname).

• Note: search returns the official name only (aliases won’t display side-by-side).

What’s New:

• When a teammate earns a badge during a Newsflash event, they’ll now see their total badge count displayed right on the Newsflash screen.

• The badge icon + updated count appears instantly, giving players immediate recognition and motivation.

• Hoopla now supports pulling HubSpot Contacts and Tickets alongside Deals, Calls, and Emails.

• Helps clients track customer journeys and support workflows in one place.

• Admins can now define user-level permissions for Team Admins in Hoopla.

• Supports granular control over user management, channel customization, and Newsflash reposting.

• PowerBI Caching is now live in the CX Dashboards, enabling reliable display of PowerBI reports without load delays.

• Reports are refreshed automatically (every hour, 6 hours, or daily) to show the most up-to-date data.

• Displays reports as static images to avoid embed issues and improve reliability.

• Offers automatic refresh schedules and consistent data displays.

• Admins can now pre-invite SSO users, assign roles/locations, and send invite emails, streamlining onboarding for enterprise clients using SSO.

• New flow bypasses the need for the user to log in before profile creation, reducing delays and friction.

• Available to select SSO-enabled clients

• Update: Chatbot will now use Avochato.

• Removed yearly option from the Marketplace.

• Prevented screen page from reloading automatically when switching tabs.

• Fixed incorrect background color in Presentation Window on mobile (Content Sharing role).

• Fixed issue where user could attempt to move a folder into itself (Content Sharing role).

• LibraryPage UI change: now separated into four pages:

• My Library (current user’s content)

• Shared with Me (content shared with current user)

• User Libraries (access to other users’ libraries in the domain for standard, admin, and superadmin roles)

• Search (returns all items in the domain that match the search query)

• Assign different grants in the Locations Page.

• Share content (folders, playlists, presentations).

• Drag and drop feature removed.

• New “Move Content” feature allows users to move several folders at once.

• Renaming content now available from the More option button.

• Library search is now global.

• Supports both Grid and List layout modes.

• Newsflashes Filter by User – admins can now filter Newsflashes by specific users, improving discoverability and reducing search frustration.

• Customizable Battle Durations – admins can now select battle update durations ranging from 5 to 30 seconds to fit their engagement needs.

Key Capabilities

Newsflashes Filter by User

• Users can filter Newsflashes by specific team members, restoring a previously available feature.

• Enhances discoverability of relevant updates, reducing frustration and support tickets.

Configurable Battle Update Duration

• Battle update durations are no longer fixed—users can choose between 5, 10, 15, 20, 25, or 30 seconds.

• Provides flexibility based on engagement preferences.

• Ensures a more adaptable and user-driven battle experience.

What’s New

Key Capabilities:

• New UI Design: A more intuitive experience with improved navigation.

• Advanced Filters & Sorting: Quickly find content with enhanced search and sorting.

• Better Content Display: View assets and their tags on the same page.

• Stock Tags vs. Custom Tags: Stock Tags (pre-set, non-editable) are now separate from Custom Tags (user-defined, editable).

• New Hoopla Tags: Predefined seasonal, event-based, and corporate tags:
• Seasonal: Spring, Summer, Fall, Winter
• Holidays & Events: Halloween, Christmas/New Year, Thanksgiving, 4th of July
• Corporate Themes
• Added new assets to the Hoopla default folder

• Batch Delete for Tags: Select and delete multiple tags at once.

• Improved Search: Find specific tags or content faster.

Apply Tags to All Steps in One Action

1. Navigate to Channels and TV and select a channel or segment.

2. Click Manage Backgrounds and Tags for All Steps.

3. Search for a tag, select "Shuffle all", and click Apply to All Steps.

• Automated Tag Updates: Changes to Segment tags update all associated channels automatically.

• Overrides for Specific Steps: While Segment tags are the default, Channel Steps can apply unique tags if needed.

Why It Matters

What’s New

Key Capabilities:

• Admins can upload their own badge images via the Badges section.

• Custom badges can be named and saved for easy identification.

• The new badges will be available in the newsflash badge selection area.

• Badges accrue in the Performance Console Trophy Case and on user profiles (Admin view).

• Works on Channel Level as a video step.

• Works on Profile Level when adding a video before recognition.

• Automatically filters and blocks inappropriate content, ensuring a safe viewing experience.