Date: 12/04/2025
Release: Does Not Contain” Operator for Streaming Newsflash Logic
What’s New:
You can now use a “Does Not Contain” operator when building Streaming Newsflashes in Hoopla. This applies to all free-text Salesforce fields - including commonly used fields like Opportunity Name, Account Name, and custom text fields.
Why it matters:
Until now, Newsflash filters only supported Contains, leaving no way to exclude text patterns. This forced teams to create multiple workarounds and duplicate Newsflash configs just to filter out unwanted names or irrelevant events.
Customer Impact:
This update directly fixes several long-standing friction points:
- No way to suppress specific keywords or naming patterns
- Extra overhead configuring multiple similar Newsflashes
- More support tickets from unclear or unexpected filtering behavior
Benefit:
Cleaner filters, fewer steps, and far more control.
Teams can now build precise Streaming Newsflashes without redundant configurations - saving time and reducing noise.
Date: 12/02/2025
Release: Hoopla - Performance Console Graph on Channel
What’s New:
Your team’s Performance Console graph can now be displayed directly on any Hoopla Channel. Month-over-month results appear visually on TV screens - no need to open the main app.
Why it matters:
Performance conversations happen on the floor, not just inside dashboards.
Teams asked for a way to broadcast momentum in real time and keep progress visible for everyone.
Benefit:
Increased transparency. Stronger motivation.
More teams stay aligned on goals because performance is literally up on the wall.
Date: 12/02/2025
Release: Hoopla - Challenge Toggle (Delta vs Total Scores)
What’s New:
Challenges (Faceoffs, Races, Battles, Tournaments) now support a new scoring toggle:
- Delta (default): shows what participants earned during the challenge
- Total: shows their full leaderboard values at challenge end
Admins can choose the scoring method directly when creating a challenge.
Why it matters:
Teams run challenges differently - some track fresh progress, others want full cumulative performance.
Until now, most challenges defaulted to total values, limiting flexibility.
Benefit:
More control over how competition is displayed.
Challenges now match how real teams track performance.
Date: 12/02/2025
Release: Hoopla - RSS Ticker Feed enhancement
What’s New:
Hoopla Channels now support a new version of RSS ticker feed. You can select from curated providers - no manual URL inputs, no custom setup.
Why it matters:
Teams want dynamic, scrolling updates: news, sports, finance, industry feeds.
Ticker-style content keeps displays fresh, especially in high-traffic environments.
Benefit:
Always-updated information that requires zero maintenance.
Live ticker. Clean UI. Fully automated.
Date: 12/02/2025
Release: Hoopla - Live Indicator on Channels Page
What’s New:
Admins can now see which channels are actively live on TV screens - directly from the Hoopla Channels page.
A new “Live” column shows a simple indicator so you instantly know what’s broadcasting.
Why it matters:
Previously, the only live status lived under TV Displays, forcing admins to jump between pages and match channels to layouts manually. This caused friction during cleanup, troubleshooting, and support.
Benefit:
Clear visibility. Faster diagnosis. No more guesswork when managing dozens of channels across locations.
Date: 12/01/2025
Release: Digital Signage – NPS Score Now Live in the Dashboard
What’s New:
You can now submit Net Promoter Score (NPS) directly inside the dashboard experience - no more waiting for quarterly email surveys.
The NPS score appears inside the dashboard flow as a quick, zero-friction touchpoint for customers.
Why it matters:
Quarterly email surveys have low visibility and engagement.
Placing NPS directly inside the dashboard dramatically increases response rates - customers tap once and we immediately get a pulse on satisfaction.
Date: 10/21/2025
Release: Hoopla - Weather Channel Step
What’s New:
Bring live, local weather straight into your Hoopla channels.
Admins can now add a “Weather” step that automatically updates by location - no screenshots or manual uploads needed.
Simply select your city, choose Fahrenheit or Celsius, set duration, and you’re done.
Why it matters:
Teams want quick, relevant, and always-fresh content in their Hoopla displays - especially those not using Displai devices.
This new step is giving every team a plug-and-play way to show current conditions and forecasts.
Benefit:
Real-time updates. Zero maintenance. More engaging, informative channels.
Date: 10/20/2025
Release: CX: SCIM Integration for Enterprise Is Here
What’s New:
Our System for Cross-domain Identity Management (SCIM) integration is now live!
What it does:
SCIM lets enterprise customers automatically sync and manage user accounts via their identity provider. That means user provisioning, updates, and deactivation now happen automatically - no manual setup needed.
Right now, SCIM works with SAML-based SSO connections, so customers who log in using their company’s Single Sign-On (SSO) can have their user accounts automatically created, updated, or removed.
Why we built it:
Enterprise teams expect plug-and-play user management - and this update unlocks exactly that. Less admin, fewer errors, more security.
What’s next:
Our Support team is ready to help you get started.
Reach out to activate SCIM for your account and learn how to onboard your team seamlessly.
Date: 10/13/2025
Release: Hoopla: Clone Segments
What’s New:
Setting up multiple rounds of the same challenge just got easier.
You can now clone existing segments directly from the Segment page using the new “Clone” button.
Why it matters:
Customers often need to reuse existing configurations (e.g., “Round 2” of a challenge) with only small tweaks. This new feature saves time, reduces setup errors, and supports enterprise-level workflows.
Benefit: Faster setup. Fewer clicks. Smoother scaling.
Date: 10/06/2025
Release: Hoopla: HubSpot Newsflashes
What’s New:
You can now celebrate wins directly from HubSpot!
With this update, Hoopla automatically triggers Newsflashes based on HubSpot events like deal closed, new lead created, or ticket resolved - no Zapier or manual setup needed.
- Native HubSpot integration for Newsflashes
- Support for merge fields (deal name, amount, owner, etc.)
- Lookup fields now show readable labels (like Pipeline and Deal Type)
- All HubSpot properties automatically available for mapping - no dev request required
Each HubSpot event can fire a live Newsflash on your Huddle or TV screens, awarding points or badges and keeping your team connected in real time (sync runs every 5 minutes).
To start celebrating HubSpot wins, go to Integrations → HubSpot → Newsflash Configuration.
Date: 09/29/2025
Release: Hoopla: License Visibility Update & Microsoft Token Expiration Fix
What’s New:
Previously, customers could only see how many licenses were left - not the total purchased.
- We now display licenses used out of the total (e.g., “7 of 10 licenses used”).
- This gives admins a clearer picture of license utilization and makes capacity planning easier.
Customers using Excel Online, Microsoft Teams, or Dynamics integrations faced silent disconnections every 90 days due to Microsoft’s security protocol. We’ve applied fixes for Excel and Teams integrations.
- Customers will still need to reauthenticate once, but after that, disconnections should no longer occur.
Date: 09/24/2025
Release: CX: Playlist & Presentation Builder Enhancements (Enterprise only)
What’s New:
We’ve improved how sharing permissions are respected across playlists and presentations:
- Builders now mirror parent folder sharing rules correctly.
- You can no longer open a presentation from the playlist builder if you don’t have edit rights (no more stuck loading spinners).
- Nested playlists are now protected from accidental deletion if you only have read-only access. To remove them, you must first grant edit access.
These changes bring more clarity, prevent errors, and improve collaboration when managing shared content.
Date: 09/12/2025
Release: CX: SSO Location-Based Provisioning (Enterprise only)
What’s New:
We’ve added support for automatic user provisioning through SSO with custom attributes.
- When your team logs in via SSO, user roles and location access are now automatically assigned based on your identity provider’s configuration.
- This eliminates manual user management, ensures consistent permissions, and streamlines onboarding.
Benefits:
- New users get the right access on day one
- Changes to roles or locations update automatically
- Reduced admin overhead with consistent access control
Available for Enterprise customers with active SSO/SAML integration. Contact Support to enable. You can find more details
Date: 08/18/2025
Release: Hoopla Channels - Tableau Integration
What’s New:
- Tableau users can now embed worksheet visuals directly inside Hoopla Channels as a step.
- Pick a worksheet tab, and it renders natively (bar, pie, line, etc.) - no remapping or recreating needed.
- Visuals auto-update when changed in Tableau and can be resized like any other block.
- If a visual can’t render, a clear error message will appear.
Data from Tableau, live on your screens, without extra steps.
Release: Product Highlights - Alias Controls + Search
What’s New:
- Team admins can now choose whether to allow or block aliases across Hoopla.
- When disabled, all names display as official names only in leaderboards, reports, and recognition.
- You can now also search for teammates by their alias (nickname).
- Note: search returns the official name only (aliases won’t display side-by-side).
Release: Product Highlights - Badge Count on Newsflash
What’s New:
- When a teammate earns a badge during a Newsflash event, they’ll now see their total badge count displayed right on the Newsflash screen.
- The badge icon + updated count appears instantly, giving players immediate recognition and motivation.
Date: 05/06/2025
Release: Hoopla - HubSpot Contacts & Tickets Integration
What’s New
- Hoopla now supports pulling HubSpot Contacts and Tickets alongside Deals, Calls, and Emails.
- Helps clients track customer journeys and support workflows in one place.
Date: 05/05/2025
Release: Hoopla - Custom Permissions for Team Admins
What’s New
- Admins can now define user-level permissions for Team Admins in Hoopla.
- Supports granular control over user management, channel customization, and Newsflash reposting.
Date: 04/25/2025
Release: PowerBI Caching in CX Dashboards
What’s New
- PowerBI Caching is now live in the CX Dashboards, enabling reliable display of PowerBI reports without load delays.
- Reports are refreshed automatically (every hour, 6 hours, or daily) to show the most up-to-date data.
Date: 04/24/2025
Release: Hoopla - PowerBI Caching
What’s New
- Displays reports as static images to avoid embed issues and improve reliability.
- Offers automatic refresh schedules and consistent data displays.
Date: 04/07/2025
Release: Displai - SSO Users Invite
What’s New
- Admins can now pre-invite SSO users, assign roles/locations, and send invite emails, streamlining onboarding for enterprise clients using SSO.
- New flow bypasses the need for the user to log in before profile creation, reducing delays and friction.
- Available to select SSO-enabled clients
Availability
This feature is in limited release. Contact our support team for access.
Date: 04/03/2025
Release: Multiple Fixes & Enhancements
What’s New
- Update: Chatbot will now use Avochato.
Major Fixes
- Removed yearly option from the Marketplace.
- Prevented screen page from reloading automatically when switching tabs.
- Fixed incorrect background color in Presentation Window on mobile (Content Sharing role).
- Fixed issue where user could attempt to move a folder into itself (Content Sharing role).
Date: 03/04/2025
Release: Displai - Content Sharing
What’s New
- LibraryPage UI change: now separated into four pages:
- My Library (current user’s content)
- Shared with Me (content shared with current user)
- User Libraries (access to other users’ libraries in the domain for standard, admin, and superadmin roles)
- Search (returns all items in the domain that match the search query)
- Assign different grants in the Locations Page.
- Share content (folders, playlists, presentations).
- Drag and drop feature removed.
- New “Move Content” feature allows users to move several folders at once.
- Renaming content now available from the More option button.
- Library search is now global.
- Supports both Grid and List layout modes.
Availability
This feature is in limited release. Contact our support team for access.
Date: 02/20/2025
Release: Hoopla – Filter Newsflashes by User; Customize Battle Duration
What’s New
- Newsflashes Filter by User – admins can now filter Newsflashes by specific users, improving discoverability and reducing search frustration.
- Customizable Battle Durations – admins can now select battle update durations ranging from 5 to 30 seconds to fit their engagement needs.
Key Capabilities
Newsflashes Filter by User
- Users can filter Newsflashes by specific team members, restoring a previously available feature.
- Enhances discoverability of relevant updates, reducing frustration and support tickets.
Configurable Battle Update Duration
- Battle update durations are no longer fixed—users can choose between 5, 10, 15, 20, 25, or 30 seconds.
- Provides flexibility based on engagement preferences.
- Ensures a more adaptable and user-driven battle experience.
This update enhances usability by making content filtering in Newsflashes more intuitive and allowing greater flexibility in battle engagement settings.
Date: 02/18/2025
Release: Hoopla- Redesigned Content Management section
What’s New
To improve content organization, discoverability, and usability, we’ve redesigned the Content Management section in Hoopla. This update enhances the way assets are managed, categorized, and applied across channels and segments, making it easier to create engaging digital experiences.
Access the new Content Management section here.
Key Capabilities:
- New UI Design: A more intuitive experience with improved navigation.
- Advanced Filters & Sorting: Quickly find content with enhanced search and sorting.
- Better Content Display: View assets and their tags on the same page.
- Stock Tags vs. Custom Tags: Stock Tags (pre-set, non-editable) are now separate from Custom Tags (user-defined, editable).
- New Hoopla Tags: Predefined seasonal, event-based, and corporate tags:
- Seasonal: Spring, Summer, Fall, Winter
- Holidays & Events: Halloween, Christmas/New Year, Thanksgiving, 4th of July
- Corporate Themes
- Added new assets to the Hoopla default folder
- Batch Delete for Tags: Select and delete multiple tags at once.
- Improved Search: Find specific tags or content faster.
Apply Tags to All Steps in One Action
You can now tag an entire channel or segment in one step:
- Navigate to Channels and TV and select a channel or segment.
- Click Manage Backgrounds and Tags for All Steps.
- Search for a tag, select "Shuffle all", and click Apply to All Steps.
- Automated Tag Updates: Changes to Segment tags update all associated channels automatically.
- Overrides for Specific Steps: While Segment tags are the default, Channel Steps can apply unique tags if needed.
Why It Matters
This update makes content management faster and more flexible, helping teams maintain consistent branding while allowing for customization where needed.
More enhancements coming soon—stay tuned!
Date: 02/05/2025
Release: Hoopla - Upload Custom Badges
What’s New
To enhance customization and align badge visuals with branding, team performance metrics, and recognition programs, we are introducing the ability to upload custom badge images for newsflashes.
Key Capabilities:
- Admins can upload their own badge images via the Badges section.
- Custom badges can be named and saved for easy identification.
- The new badges will be available in the newsflash badge selection area.
- Badges accrue in the Performance Console Trophy Case and on user profiles (Admin view).
This update gives teams greater flexibility in personalizing their recognition programs, ensuring that badge visuals are meaningful and relevant to their needs.
Date: 01/28/2025
Release: Hoopla - Rating Filter for YouTube Content
What’s New
To prevent the use of offensive videos within Hoopla, we are introducing a Ratings Filter that automatically rejects flagged content based on YouTube’s content rating system.
Key Capabilities:
- Works on Channel Level as a video step.
- Works on Profile Level when adding a video before recognition.
- Automatically filters and blocks inappropriate content, ensuring a safe viewing experience.
This update enhances content moderation, giving admins more control over the type of media displayed within Engage.